What do our customers say?

Its been a while since I received customer service anywhere that matched EADRS. From my first telephone contact with them, right through to finalisation of the job, everything was perfect. I needed data, mainly photographs, recovered from a 1TB hard drive that had failed. It was a relatively small job and I didn't expect it to be completed especially quickly - but it was. Their assessment of the problem was completed on the day I dropped the item off, and data recovery effected the following day, after I'd given approval to proceed. The hard drive was then posted back to me. The whole process was really efficient and, as far as I can tell, resulted in 100% data recovery. I'd have no hesitation in using the company again and would recommend them to anyone.

★★★★★ Phil Boswell, 10 months ago

Very reliable, efficient and speedy service unlike the NAS device that failed on me!

★★★★★ Andrew Scarborough, 10 months ago

The service was very professional and very quickly turned around for us! It literally saved our business as all our files were saved!
Thank you for all your help!

★★★★★ Striptees Limited, 10 months ago

Data recovery really is a specialist service and as much as your local "we fix every PC and laptop" might be very good at what they do, you wouldn't want them to work on a hard drive any more than you'd ask a GP to perform brain surgery on you.

I have used EADR twice now- the first time to repair an impact damaged drive and unreliable USB stick and more recently to repair a liquid damaged hard drive. In the former case I got back over 95% of data and in the latter, 100%.

If you have not used EADR before then you'll have the same problem I did the first time I needed help- you'll see dozens, maybe hundreds of sites all promising this, that and the other. Undoubtedly some of them will also be very good, but most aren't. Most (and I write from experience) are no more than general PC repairers who think they understand. EADR really know their specialist area to the finest possible levels and I would not trust anyone except them with such sensitive data. Ever. Give them a call, ask questions and they'll give you the honest answers then it's up to you what you do.

★★★★★ Stuart Tyler, 10 months ago

Excellent service. Professional people with great and fast communication. Very helpful. Thank you. Highly recommended.

★★★★★ Karolina Brzozowska, 11 months ago

There’s only one thing worse than discovering that a hard drive is totally unresponsive & that is to find that the external drive that was supposed to be acting as a backup had also failed! However, my fears for the permanent loss of over two decades of photographs & innumerable spreadsheets of accounts for a variety of local organisations were unfounded once I had been recommended to contact EADRS by a local computer support business. Alison & Steve provided an excellent service, talking me through the process and providing detailed updates throughout the recovery period. In the end, they managed to recover every single file. I couldn’t have asked for a better service & support and would whole-heartedly recommend them to anybody who finds themselves in a similar plight!

Thanks, team!

★★★★★ Richard Harris, 11 months ago

Excellent service. Managed to restore our important documents. Saved us so much stress! Would highly recommend

★★★★★ Helen Ridgewell, 11 months ago

very happy with the job you did for me

★★★★★ peter sutherland, 11 months ago

I can not speak highly enough of EADR. The service I received was fantastic.

A very professional team, easy to talk to and they showed a real determination to resolve my issue promptly.

Thanks again guys. 👍🏻

★★★★★ John Stanley, 11 months ago

EADR have been extremely supportive and professional throughout my dealings with them. Their advice is impartial, well placed and for the good of their client.

If, in the hopefully unlikely case, we require data recovery services in the future, we will certainly use them again and have no hesitation in recommending their services to others.

Many thanks.

★★★★★ Artwork Media, a year ago

Speedy and efficient service to recover data being beyond the capability of the local computer guy. Thought the data was lost, now most we have back.

★★★★★ IAN HAYES, a year ago

Steve recovered some very sentimental videos from a DVD hard drive for my Dad. Incredibly efficient service, communication was first class.

★★★★★ Chris Moore, a year ago

Two and a half terabytes of photographs and data needed to be recovered from an electrically blown 4TB Segate Barracuda external drive. My local specialist recommended eadr as he had reached his limit having diagnosed dintegrated firmware on the disc motherboard. So I bit the bullet after a few weeks of worrying about money (and my discharge from hospital after a nasty operation) and sent off the blighted disc to Dereham. A few emails back and forth to Steve and three days later a shiny new 5TB disc appeared along with my four years of photographs and other data. I only needed to send them some BACS numbers and it all worked out OK in the end! Thanks Steve & Alison.

★★★★★ David Leuty, a year ago

An external hard drive with a huge amount of data had corrupted and I was concerned that I might have lost some irreplaceable photos and videos. I needn’t have worried. EADR were extremely helpful. They reassured me they would do their best to retrieve as much as they could. Over a few days, they identified the problem, sent me a comprehensive list of all the files on the drive and recovered all but a couple of them. A friendly personal service from a dedicated local team. I would recommend them to anyone in a similar situation

★★★★★ Paul Nightingale, a year ago

EADR has exceeded my expectation as they have managed to recover not just some, but ALL my data from a completely dead SSD drive containing data that I simply could not have replaced. Their service is first rate with clear written explanation all along and timely updates and dispatch of recovered data. I would recommend them to all my business associates!

★★★★★ Ken, a year ago

I can’t remember ever dealing with a firm that has better customer service than ‘East anglia data recovery’ , our hard drive had completely failed and you guys managed to recover all the necessary documents and your communication with us was excellentisimo!

Thank you so much for your excellent service, all wonderfully marvellous!

★★★★★ James Howard Jones, a year ago

It's like being washed up on a desert Island when you lose all your data
But the good ship "East Anglian Data Recovery Services Ltd" rescued me for a reasonable cost and without any problems,
Thanks

★★★★★ Doug newton, a year ago

Helpful and informative from start to finish. EADR came highly recommended and did not disappoint. Having thought I’d lost all of my family photos and videos, they managed to recover them! I can’t recommend them highly enough. Excellent, professional and efficient service *****

★★★★★ Kerry hayton, a year ago