Your hard drive will need to be packed securely

The best way is to wrap it in plenty of bubble wrap and place it in a small, plain cardboard box. Inside the box we will need you to enclose a completed shipping form with your full contact details, and on the outside of the box please place our full address.

We cannot stress enough how important it is to pack your media carefully, as failure to do so can result in the possibility of further damage.

Please note that the free collection service is available for hard drives, RAID arrays and solid state drives only, we cannot include free collection for USB flash drives or SD cards.