As a family run business, we’ve over 25 years of collective experience in the industry – which means we’ve dealt with most problems!
Having the very best and latest data recovery tooling is only one part of the formula; when you entrust your work to EADR you are guaranteed that we will do our utmost to recover the information that you require, or we won’t make a charge.
We are considered a trusted data recovery referral centre to many IT support companies and high street computer repair centres throughout the UK. We take our (and their) reputations very seriously and this means our client experience with us is paramount.
Once we provide a price to undertake your work for you, it remains fixed for 30 days. It is our job to ensure that your device is diagnosed correctly – first time and every time. We will not advise of increased costs once the process is under way, and we are proud of our reputation for integrity and transparency.
We appreciate fully that data recovery is not a cheap fix, neither do we profess to being the cheapest company. This is why we offer a consultative approach as well as provide ball-park figures from the outset, so you can decide whether we are the right company for you. We prefer to offer our clients a premium, tailored service without cutting corners, which means that the standard of our work remains consistently high and the results are the absolute best we can give.
Our approachable style has earned us the reputation of being a trusted Data Recovery partner to many computer repair shops, IT support companies and home users alike, who contact us because they want the best chance of recovering their valuable data safely, confidentially and efficiently. Other IT or data recovery companies may have tried to recover your data without success, but you can put your trust in EADR to go all out to get you the results you need in the most cost effective way possible.
Our MD and Principal Data Recovery Engineer has been involved in IT since the late 1980’s, managing computer repair and computer maintenance companies in London, Cheshire and Norfolk.
Data Storage has always been an area of interest but in the early 90s a specialist data recovery service was out of reach financially for many businesses (and most definitely for home users). Steve being Steve likes knowing exactly how things ‘tick’ in great detail, which fuelled the desire to learn more about storing data. Repairing hard drives and other electronic storage devices at a very in depth level was a natural progression.
In 2010 he fulfilled a growing ambition of offering a service which was accessible to a broader range of clients, not just exclusively at enterprise level, and EADR was launched.
Outside of work, Steve is a keen Drone Pilot, Motorcyclist and F1 fan.
Alison’s background is in customer service and sales, and knew that a company offering the EADR high standards would be welcomed by the tech community, as well as home users who wanted a company like us with whom they could communicate easily.
Alison ensures the customer journey runs smoothly, being that calm but friendly voice on the phone to reassure you and the face and voice of the business. She also oversees the administrative functions of the business and is the first point of contact for our IT referral partners. Our handpicked team of colleagues also help us run our business smoothly in other areas.
From a very local start in Alison’s home county of Norfolk (we are proud to say those initial clients are still on board!) word spread about our top quality service and our geographical reach grew very quickly. We now have clients throughout the UK and in Europe.
Outside of work, Alison loves singing (whether she’s any good is debatable!), cycling, going to the gym and a good family get-together.