Outline price ranges will be given, however, please note that at this early stage we cannot provide an accurate quotation without seeing your item. If you’re happy with the ball-park figures given, you are welcome to deliver the device to us in person if you wish, meaning we can make a quick start for you!
If you’re not lucky enough to live within driving distance, we’ll be happy to provide you with some detailed instructions on how to post it in or to request a collection, which can sometimes be arranged the same day. Please note there is a small charge of £10 for us to book a collection on your behalf using a local/national courier.
Our extensive testing procedure will be started straight away, the results of which will tell us exactly what the problem is so we can provide you with a firm data recovery action plan. This report will be sent to you by email, together with an accurate quotation (within initial prices quoted and fixed for 30 days) to carry out the works for you if you wish.
There is no obligation to proceed, however, if you decline the quotation which falls within the ballpark figures initially quoted, we do levy an inspection fee of £39 + VAT*, which includes either the return shipping or secure disposal of your device (we can even provide a Certificate of Secure Data Destruction).
When we have performed the required works we will email you a full file listing of items recoverable to approve, so you can see what we have been able to recover from your device.
Once you approve the content of the file listing, the data is transferred onto your preferred method of return storage media; the size and type will usually depend on the amount of data recovered, but would typically be a portable hard drive or USB stick. This can be provided by us at cost or supplied by you, the choice is yours. Smaller size recoveries can be transferred by password protected electronic file sharing, which is really helpful for clients with urgent items as it is instant.
Please note that we only used tracked services which require a signature upon receipt. Unless otherwise instructed, we will encrypt your media for security purposes in transit.