FAQ's

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About Data Storage

Every time you use your computer or laptop, the emails you type, websites you browse, music you download and documents you create will be stored (if saved correctly) on your hard drive or storage device as ‘data’.

On the next occasion you switch on your computer or insert your storage device, these saved and stored items will be accessible for you to use again.

In the event that your device fails or is damaged, all of your information will become ‘invisible’ or what is generally referred to as ‘lost’. There are many reasons why hard drives fail, but the overriding result is at best inconvenient and at worst, extremely distressing.

Data Recovery is the term given to the process of retrieving ‘lost’ data from damaged, failed or corrupted hard drives. The most common scenarios are operating system failure, disk-level/media failure or accidental or even malicious deletion.

Hard disk drives are data storage devices used for the storage and retrieval of digitally encoded data, typically using one or more rapidly rotating disks or ‘platters’ that are treated with magnetic coating or material.

The disk platters are read with heads that are positioned on an actuator or arm.

These read / write heads read and write data to the platter surfaces. Data is typically accessed in what is known as a random access manner, which means that individual data blocks can be stored or retrieved in any order rather than in sequence.

Hard disk drives are termed as permanent storage, as the data is retained even when power is removed completely.

The two most common types or ‘Form Factors’ that are in use for modern computers and Laptops are the 3.5” Form Factor for desktop computers, and the 2.5” Form Factor which are typically found in smaller devices such as laptop and other portable computers where size is a limiting factor.

All of these hard disk drives are connected to their host systems by one of a number of standard interfaces such as PATA (Parallel ATA) SATA (Serial ATA), SCSI (Small computer Systems Interface) or SAS (Serial Attached SCSI).

General FAQs

Hard disks and Storage Media fail for many reasons and they are generally universal to desktops, laptops and removable storage devices.

See our list of some of the common hard disk failure causes. This list covers the causes for the majority of cases we have dealt with.

Our aim is to recover all (or as much of) the data possible from your failed hard drive, every time. It is EADR policy to send out a full file listing for you to inspect before we return your data to you, so you can check that all the vital information you are looking for has been recovered.

Our pricing structure, unlike others, does not charge per Gb of data and as we have to undertake the complete recovery process whether you need one file or 300 files, we feel this is the fairest way to operate.

For those drives which do not require physical “surgery”, we are able to handle most cases within 48 hours.

When hard drives have failed mechanically, recovery can take a little longer, but as with all devices, once we have performed the free inspection and checked all the components of the device fully, we will be in a much better position to provide a realistic time frame for you.

Our preferred method of payment collection is by Faster Option direct bank transfer/BACS, and our account details will be provided for you at payment stage. We can also accept payment by credit/debit card over the phone or if you are local to us, you can call in to the office and pay in person when you collect your data.

Please note that due to additional processing costs and administration involved, we are no longer able to accept cheque payments.

General Enquiries

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