What customers say about us.
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Data recovery really is a specialist service and as much as your local “we fix every PC and laptop” might be very good at what they do, you wouldn’t want them to work on a hard drive any more than you’d ask a GP to perform brain surgery on you.
I have used EADR twice now- the first time to repair an impact damaged drive and unreliable USB stick and more recently to repair a liquid damaged hard drive. In the former case I got back over 95% of data and in the latter, 100%.
If you have not used EADR before then you’ll have the same problem I did the first time I needed help- you’ll see dozens, maybe hundreds of sites all promising this, that and the other. Undoubtedly some of them will also be very good, but most aren’t. Most (and I write from experience) are no more than general PC repairers who think they understand. EADR really know their specialist area to the finest possible levels and I would not trust anyone except them with such sensitive data. Ever. Give them a call, ask questions and they’ll give you the honest answers then it’s up to you what you do.
My partner was trying to upload his pictures from a recent zoo trip and it wasn’t working so he put his SD card back in his camera. However, when he turned his camera on the message ‘format card’ appeared and none of his pictures were showing. I contacted EADR after finding there details on a Google search to see if they could help. From the first email/phone communication they were so friendly and reassuring. I decided to drop the card in with them and in less than 24 hours they confirmed that there was a 98% chance the pictures could be saved. After confirming I wanted them to go ahead they emailed me a list of files they had managed to save and answered all my questions when I called to clarify a few details. Within 48 hours of me dropping the damaged SD card off with them I was back to pick up the recovered images and all were saved in great quality. I cannot fault the service I received from EADR, they were quick, efficient and so very helpful along the way. Will definitely use in the future for any recovery needs!
Another company had tried to recover some very precious data from my damaged external hard drive, without success. They recommended EADR. From the minute I contacted them, they were wonderful!! Explained everything very clearly, gave me different options of things to try with different price ranges, kept me up to date with progress and what else could be done. I really couldn’t have asked for anything more. This is not a cheap process, but I guess it depends on what value you put on your lost data! For me it was well worth it to get back what we had lost. Thank you, thank you, thank you. Having a forensic accounting background, I knew someone would be able to retrieve it, I am so glad I found EADR!! 100% recommend.
I can only echo and re-echo the previous reviews. Having used a ‘recommended’ local data recovery person who kept my storage device for 2 weeks only to be told (after several telephone calls) that it was not recoverable and did I want it destroyed – thankfully I did not opt for that – I did more research and found EADR. I rang and spoke to Alison who was so relatable and professional I felt that these were the people to go to. Because the storage device had been returned to me out of the case I wanted to deliver it personally to EADR and although it was quite a drive it was well worth it to meet Alison in person who explained the whole procedure and true to her word I received email updates that afternoon and by the morning received an email listing the data they had recovered which was astounding as everything was there! I met Steven when collecting the new storage device which confirmed my belief that this is a good team. Super super company to deal with and I would advise you all to make them your first port of call. PS: I am not a professional nor a business just a person with a hobby who has data going back years; so the help and advice given is for everyone without making you feel stupid!
I can’t remember ever dealing with a firm that has better customer service than ‘East anglia data recovery’ , our hard drive had completely failed and you guys managed to recover all the necessary documents and your communication with us was excellentisimo!
Thank you so much for your excellent service, all wonderfully marvellous!
So reassuring to find a company that does what it says in an efficient and friendly way.
Alison was so helpful in fully explaining the process and Steve in explaining the technical issues associated with my failed drive.
I was kept informed of each stage of the process and it was within my control as to proceed or not.
The recovered data had no monetary value but the return of my library of photos and documents is priceless.
I have no hesitation in recommending EADR to anyone who needs help in recovering data lost either through hard ware failure or operator error.
A massive thank you to all at EADR.
Did the rounds using a few others, but wish I had found EADR sooner. 20+ years in the trade, so I know a good company when I see one. Super friendly, totally reliable and what they don’t know isn’t worth knowing.
Had given up hope on recovering family Photo’s and documents until recommended to give eadr a try. They kept me up todate from receipt of hard drive and their progress. Explained what issues they found and then a file with recovered data to check. I felt part of the team and fully informed throughout. Once completed completed files photo’s returned all within a week. Where do you get service like that these days? its very rare. Photo’s seem so much sharper now.
I have no hesitation in recommending you give them a try,complete confidence they will look after your data etc and get it back if they can. Jon
I was referred to your company after my local data recovery company were unable to rescue my data. Having posted my USB stick with twenty years of files on it, the service and quality of work were worth more than five stars. Information on progress was provided throughout and in terms easily understood. The speed was amazing and I would recommend EADR to anyone. First class.
A GREAT BIG THANK YOU
Felt like my life ended when my harddrive containing basically all my girls videos and photos, dropped on the floor. My heart sank when the drive come up with an error on my laptop.
I was told my few family and friends I had lost the files forever but luckily I found this company.
Really didn’t think I would get my photos and videos back until EADR worked on it for several weeks finally returning 100% my files to me. WOW!!!!
Thanks so much for all the help.
After my hard drive failed I tried 2 separate company’s to retrieve the data both were unsuccessful.EADR were recommended to me and the service was excellent. I was fully informed at every step of the process and they successfully restored the drive.
A pleasure to deal with ,would highly recommend.
I thought my world had finished when my Western Digital hard drive got corrupted, but a company told me of such services who can recover data. I duly looked on the Google and found a few companies doing this type of job. I contacted a couple and the one that I liked was East Anglia Data Recovery Service. The lady that I spoke to (Alison) was very helpful. They were quick and highly competent and they kept me posted on all that was going on , even helping me how to navigate my new recovery hard drive. I an delighted with the result and am most grateful to have my data back , thanks to EADR. I wish Alison and Steve all the very best as I urge everyone to try this company first , you will not be disappointed . Good luck and thank you very much.
P. J. Winchester. MBE.
We are so grateful that Steve managed to get back our data from a hard drive that had been in a flood. It certainly made us quickly realise how important the files were when we thought they had gone forever . Alison and Steve were very helpful and kept us posted throughout the process. In no time at all we had the data returned. Very impressive ! Thank you
From the moment I contacted EADR it was obvious that they are excellent at what they do and at dealing with their customers. I wish all companies were this good to deal with. I wouldn’t hesitate to recommend them.
You get that sinking feeling. Your external hard drive clicks and won’t open. 20 years of photos lost (I know should have backed up!!) A quick Google search. Maybe just maybe there is a solution. EADR saved the day with their 5 star service. Professional and prompt we had our data back in a few days. Not cheap but hey you can’t put a price on lost memories, worth every penny.
Eadr done a perfect job in getting back all of my data with minimal fuss all wrapped up nicely in a brand new external drive, highly recommended to all
having had 2 mirrored 4TB hard drives go down within 4 days of each other…EADR were recommended to me…i cannot express enough thanks for the services rendered in a most professional and friendly manner…i would thoroughly rate them as a first class company and highly recommend them for any hard drive issues you may have…
EADR is a well managed company that provides great service. I received a very comprehensive diagnosis for my recently failed PC hard drive within a couple of days and options on how to proceed.
Email contact was swift and phone queries were handled professionally and efficiently by Steve and Alison; nothing was too much trouble.
All retrieveable data was recovered and despatched quickly back to me on an encrypted hard drive.
All in all a five ***** experience.
Our hard drive went off and of course all our photos were on it, not backed up at another source… all sorted so efficiently from this company and they even did us an extra hardive so we have an extra back up now Thankyou
EADR’s service was superb from start to finish. Communication was prompt and professional throughout, and any questions I had were answered fully. EADR managed to recover all my data from a faulty hard drive – I can’t thank them enough. I would recommend their services without hesitation.