Our Process

How it all works....

Step One - Get in touch

The fastest way to get in touch with us is by phone - you'll come straight through to a member of the team where you can discuss your data recovery requirements and work out the best way to get your device over to us. Outline price ranges will be given, however, please note that we cannot provide an accurate quotation without seeing your item. If you're local (or if you prefer to do so anyway) you can deliver the device to us in person at our offices in person, meaning we can make a quick start for you!

If you're not lucky enough to live within driving distance, we'll give you some instructions on how to post it or to request a collection, and get that under way for you as quickly as possible. Please note there is a small charge of £10 for us to book a collection on your behalf using a local/national courier.

Step 2 - Free Inspection and Diagnosis

When we receive your failed device, we will book it in on our system and it will be allocated a unique case reference, which will then be quoted on all correspondence. We will run it through an extensive testing procedure, the results of which will tell us exactly what the problem is and what needs to be done to recover your data. This report will be sent to you by email, together with an accurate quotation (within initial prices quoted) fixed quotation to carry out the works for you if you wish.

There is no obligation to proceed, however, if you decline the quotation and would like your device returned to you, we do make a charge of £10 to cover return postage fees, but if you no longer need the drive, we can dispose of it securely for you.

Step 3 - Data Recovery Works Under Way

Once you authorise your quotation by email, we will commence works on your case and when complete, we will email you a full file listing to approve, so you can see what we have recovered from your device.

Once you approve the content of the file listing, the data is then transferred onto your preferred method of storage media; the size and type will usually depend on the amount of data recovered, but would typically be some form of external device, such as a portable hard drive or USB stick. This can be provided by us at cost or supplied by you, the choice is yours.

Step 4 - Finalisation and Return

Once our engineers are happy that the data recovery process is complete and correct, and you have agreed a full file listing of recovered items, we will contact you to arrange for your information to be returned to you either by Royal Mail Special Delivery or our designated courier service. Payment is due at this stage.

Unless otherwise instructed, we will encrypt your media for security purposes in transit.

Please Note:

If your data is important to you, we would strongly recommend against attempting to recover the data yourself, as this could potentially cause further damage to the device and greatly reduce the chances of successful data recovery.

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