One of the most common questions we are asked at EADR is what happens if you are unable to recover the data I want? Will I still have to pay regardless?
The simple answer to this is a big NO………
Our No Recovery, No Fee Policy Explained
At EADR we feel the fairest way to operate is to offer our work on a No Recovery, No Fee Basis. We do not believe it is in the interests of the client to make payment for our time and expertise, only to be told that we cannot recover their data. Therefore there are no upfront charges or deposits required for us to make the attempt of recovering your lost information.
Once you have received your diagnosis and quotation from us (which again, is without cost), if you wish to proceed then all we ask is that you email your approval of the quotation, and we can make a start on your case for you. If for any reason we are unable to recover the data you require then we do not make a charge (except for return shipping if required). This is unique to EADR, we do not consider a few stuttering videos or a text document to equate a successful data recovery and as such if you decide the data is not required due to the poor quality then again, we do not take payment.
If you are in the unfortunate position of having a hard drive that is so severely damaged that it is not recoverable by ourselves, the only fee payable is that of returning the drive to you by either courier or post, should you require the item back. There is no obligation to do so, as we can securely dispose of it for you instead if you prefer by using our on-site degaussing and crushing equipment. We can even provide certification of disposal of required.
Are There Any Exceptions Where You Charge?
There are only two exceptions where we may make a charge up-front. Firstly, if the hard drive has been previously opened, by either the client, a computer repair shop or even another data recovery company then additional checks and possibly even cleaning, will be required before the hard drive can be powered on and the inspection completed.
The additional checks will be needed as we do not know what steps have been taken to recover the data previously, or whether there is any damage to platters, for instance, caused by spinning the drive up with debris inside.
If this is the case then we reserve the right to charge an Open Drive Fee.
The second exception is if the hard drive has a mechanical fault and requires internal parts to be replaced. In this instance the cost of the donor parts only would be taken up front; this allows us to source, check and test a donor hard drive for compatibility in order that we can sacrifice it to take the parts out and transplant them into your faulty (patient) hard drive. This forms part of our initial quotation and the remaining balance is only payable if we are able to recover the data you require.
We have an extensive donor hard disk library at our Dereham, Norfolk office with over 20,000 parts meaning the chances are very high that we have your particular donor part in stock and can get started on your case straight away.
If you have any questions regarding our No Recovery, No Fee Policy then we are happy to explain in more depth. If you are undecided about which data recovery company to work with, then take a look at our blog post “What to Look For in a Data Recovery Company“, which may be helpful to you.
A section of the EADR donor drive library.