Sending Your Device for Data Recovery

If you are sending in a device in to a specialist data recovery company (particularly mechanical hard drives) to explore the options of recovering your data, it stands to reason that your information is important to you. Due to the fragility of hard disk drives, we would recommend the following steps:

Sending a Hard Drive for Data Recovery

Packaging your hard drive securely and correctly will help protect it from further damage while the device is on the way to us. Mechanical hard disk drives should be wrapped carefully in plenty of bubble wrap (a good 1 -2 inches in thickness), before being placed it in a small, suitably sized cardboard box. A nice snug fit will achieve the objective for  the drive moving about in transit.

The cardboard box should be plain and unmarked, apart from our address details. However, if you are being environmentally friendly and  using a recycled box, then any writing, address labels, bar codes or logos must be completely obscured with packing tape or permanent marker pen.

Finally, please ensure that you have printed off and enclosed your shipping forms

If you do not have access to a printer, that’s no problem! You can just write your name, address, email and phone number on a sheet of paper inside the box instead.

As part of our ISO 9001:15 process, we will email you and confirm your device has reached us safely, notifying you of your unique case reference (this reference will be on all your future communications from us). Without the correct information it is not possible to do this straight away, and can cause delays to us starting our data recovery investigations while we have to identify your parcel by other methods. EADR cannot accept responsibility for delays caused when packages are received without this basic information included.

If you are unable to send your item in to us, EADR can arrange a collection for you using a recognised National Courier Service. This is a no frills, next working day service and as such offers tracking only and no liability insurance whatsoever. Please understand that if you accept the terms presented to you upon requesting a collection, will be undertaken completely at your own risk. EADR Ltd cannot and will not accept any responsibility or liability should your item be lost or damaged whilst in transit.

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Get In Touch

To find out if we can help recover YOUR data, call us on 01953 667 977 or email us at info@eadr.co.uk to arrange an inspection of your faulty device. We will be able to provide you with a no-obligation quotation within 24 hours of receipt.