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It is the responsibility of the customer to ensure that the device being sent in for recovery is packaged securely and correctly. The best way to do this is to wrap your item in plenty of bubble wrap, and place it in a small, suitably sized cardboard box for a snug fit. The object is to avoid the drive moving about in transit.

The cardboard box should be plain and unmarked, apart from our address details. If you do use a recycled box, then any writing, address labels, bar codes or logos must be completely obscured with packing tape or permanent marker pen. Finally, please ensure that you have filled in and enclosed one of our shipping forms (available on our website).

If you do not have access to a printer then we will require an absolute minimum of your name, address and contact details on a sheet of paper inside the box. We cannot accept responsibility for packages received without this basic information included.

EADR can arrange a free collection for you using a recognised National Courier Service, however, this is a no frills, next working day service and as such offers tracking only and no liability insurance whatsoever and you fully understand that if accepted will be undertaken completely at your own risk. EADR Ltd cannot and will not accept any responsibility or liability should your item be lost or damaged whilst in transit.


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Get In Touch

To find out if we can help recover YOUR data, call us on 01953 667 977 or email us at info@eadr.co.uk to arrange an inspection of your faulty device. We will be able to provide you with a no-obligation quotation within 24 hours of receipt.