When sending your hard drive in to EADR for a free inspection, we undertake a multitude of tests to ensure that we have diagnosed the fault correctly and can offer you a fixed, and firm quotation.
After entering your details into our system, the first thing we do is perform a very thorough visual inspection on the patient drive, especially if we suspect the drive has had previous data recovery attempts or if it has indeed been to another data recovery lab for works.
The type of things we would generally be looking for during this inspection are ensuring all tamper evident labels and screws are intact, as this would indicate the hard drive has been opened before. We would check for any signs of impact (drop), which may lead us to suspect mechanical damage, and also ensuring that the main PCB is indeed the original and has not been replaced.
Secondly we would normally remove the main printed circuit board (PCB) and perform basic continuity tests across key components, and ensuring that all Head Stack Assembly and motor contacts are clean.
The next step, and depending on the nature of the failure, is to power on the drive. If any head damage or mechanical failure is suspected, then we would skip this step and go directly to the internal visual inspection in the clean chamber, having gained the client’s prior permission to open the drive. If no mechanical damage is deemed to be present, then we would power up the drive and dig deeper into possible Service Area Damage and associated Firmware issues, checking logs and defect lists and also undertake basic media tests.
These basic tests should now allow us to provide you with a full and accurate quotation that is genuinely ‘Fixed’, for you to consider. Once we have provided a no-obligation quotation for you, we keep it open on our system for 30 days.
We are always happy to talk to our clients about the specifics of the work which is needed, so that they are fully on board with what is involved and can decide whether it is right for them to proceed.
We are very proud of our reputation for first class customer service. You may find our blog post on Using a Data Recovery Specialist helpful, or of course you can call and speak to our team on 01953 667977.