Had given up hope on recovering family Photo's and documents until recommended to give eadr a try. They kept me up todate from receipt of hard drive and their progress. Explained what issues they found and then a file with recovered data to check. I felt part of the team and fully informed throughout. Once completed completed files photo's returned all within a week. Where do you get service like that these days? its very rare. Photo's seem so much sharper now.

I have no hesitation in recommending you give them a try,complete confidence they will look after your data etc and get it back if they can. Jon

I was referred to your company after my local data recovery company were unable to rescue my data. Having posted my USB stick with twenty years of files on it, the service and quality of work were worth more than five stars. Information on progress was provided throughout and in terms easily understood. The speed was amazing and I would recommend EADR to anyone. First class.
A GREAT BIG THANK YOU

Felt like my life ended when my harddrive containing basically all my girls videos and photos, dropped on the floor. My heart sank when the drive come up with an error on my laptop.

I was told my few family and friends I had lost the files forever but luckily I found this company.

Really didn't think I would get my photos and videos back until EADR worked on it for several weeks finally returning 100% my files to me. WOW!!!!

Thanks so much for all the help.

After my hard drive failed I tried 2 separate company's to retrieve the data both were unsuccessful.EADR were recommended to me and the service was excellent. I was fully informed at every step of the process and they successfully restored the drive.
A pleasure to deal with ,would highly recommend.

I thought my world had finished when my Western Digital hard drive got corrupted, but a company told me of such services who can recover data. I duly looked on the Google and found a few companies doing this type of job. I contacted a couple and the one that I liked was East Anglia Data Recovery Service. The lady that I spoke to (Alison) was very helpful. They were quick and highly competent and they kept me posted on all that was going on , even helping me how to navigate my new recovery hard drive. I an delighted with the result and am most grateful to have my data back , thanks to EADR. I wish Alison and Steve all the very best as I urge everyone to try this company first , you will not be disappointed . Good luck and thank you very much.
P. J. Winchester. MBE.

We are so grateful that Steve managed to get back our data from a hard drive that had been in a flood. It certainly made us quickly realise how important the files were when we thought they had gone forever . Alison and Steve were very helpful and kept us posted throughout the process. In no time at all we had the data returned. Very impressive ! Thank you

From the moment I contacted EADR it was obvious that they are excellent at what they do and at dealing with their customers. I wish all companies were this good to deal with. I wouldn’t hesitate to recommend them.

You get that sinking feeling. Your external hard drive clicks and won't open. 20 years of photos lost (I know should have backed up!!) A quick Google search. Maybe just maybe there is a solution. EADR saved the day with their 5 star service. Professional and prompt we had our data back in a few days. Not cheap but hey you can't put a price on lost memories, worth every penny.

Eadr done a perfect job in getting back all of my data with minimal fuss all wrapped up nicely in a brand new external drive, highly recommended to all

having had 2 mirrored 4TB hard drives go down within 4 days of each other...EADR were recommended to me...i cannot express enough thanks for the services rendered in a most professional and friendly manner...i would thoroughly rate them as a first class company and highly recommend them for any hard drive issues you may have...

EADR is a well managed company that provides great service. I received a very comprehensive diagnosis for my recently failed PC hard drive within a couple of days and options on how to proceed.
Email contact was swift and phone queries were handled professionally and efficiently by Steve and Alison; nothing was too much trouble.
All retrieveable data was recovered and despatched quickly back to me on an encrypted hard drive.
All in all a five ***** experience.

Our hard drive went off and of course all our photos were on it, not backed up at another source... all sorted so efficiently from this company and they even did us an extra hardive so we have an extra back up now Thankyou

EADR's service was superb from start to finish. Communication was prompt and professional throughout, and any questions I had were answered fully. EADR managed to recover all my data from a faulty hard drive - I can't thank them enough. I would recommend their services without hesitation.

Just a thank you note to say “TA VERY MUCHLY” for the most
understanding, knowledgeable, considerate, and empathetic
way in which you recovered my lost files in such a short time.

To do so in three days from receipt to despatch (you received
them Wednesday and sent the new device with recovered files
on Friday) is exemplary service at a reasonable cost.

My Grandson Ben assisted me in gaining access to the supplied
SSD drive and getting me back, up & running again. The speed
and turbulence when he did so using Remote Assist can be
likened to a lighted match thrown into a lorry load of volatile
fireworks.

For the record and just in case it may assist any future client,
you can mention (with my permission) that of 3121 items (files)
lost on a deceased hard drive, 3117 were recovered.

I was referred to you after my local PC shop were unable to rescue my data, and from first conversation through to the end the service and quality of work were worth more than five stars. Information on progress was provided throughout and in terms I could understand. The speed was amazing and I would recommend EADR to anyone (I have already!).

I contacted EADR after a recommendation as I quite urgently needed some data files recovered from a broken usb.

From start to finish I couldn't be more happy with the service, I was kept updated at every stage and the was especially impressed with the speed my information was retrieved.

I would have no hesitation in recommending their services to other colleagues.

They kept me updated with clear information about my hard drive. Explained the whole process in detail so I was fully aware of what they were doing. It is pricy though they do guarantee fixing most of the issues sent their way. Very friendly staff. Quick recovery.

EADR were able to repair my hardrive quickly and efficiently. They kept me informed and were very friendly and approachable.

Occasionally one comes across a company that is just brilliant at what they do. EADR is one of these. Dependable, professional, friendly and wizard clever. Whenever one of my clients brings me a drive with the tell-tale tick-of-death or one that just shows up blank, the only option I consider is to get it to EADR. So far, they have a 100% success rate and they do it with kindness and genuine concern. I am sure there are others claiming to be good at data recovery as far as I am concerned these guys are the best!

I had a damaged external hard drive that i thought may have been beyond repair bit EADR managed somehow to recover all of my precious data. Very friendly service. I would highly recommend them.

Can't recommend EADR highly enough. They are professional, efficient and friendly. All data recovered in a couple of days. So pleased. Thankyou.

Steve & Alison give real customer service.My hard drive failed local computer shop advised they could solve the problem. 80% recovery of my photos & old radio programmes. Alison keeps in touch via e mail as to progress.Trust your storage problems to EADR. I would use again ,but hope do not have this problem again.Nothing is too much trouble to Steve & Alison.

Can’t recommend highly enough - couldn't be happier with the quality of service and experience of dealing with Steve and Alison!

Having discovered my external hard-drive was submerged in an inch of water at the bottom of my bag (owing to a leaking water bottle…ggrrrr) at 4am I got straight onto google, did some research and was lucky enough to come across EADR - I emailed the team and received a response within an hour, which was incredible. Going from complete panic to, ‘there’s a plan’, all due to fantastic customer service.
By 8am that morning my hard drive was in the safe and capable hands of Alison and Steve – from the outset I felt immediately reassured.
They’ve seen it all before – ‘calm in crisis’ doesn’t do them justice.

Their Professionalism, transparency and clarity of information was brilliant and gave me huge confidence that not only my personal data was in the safest place but I was dealing with people that really care about me. 24hrs later as promised, they were able to confirm all data was recoverable, and shared a web link for me to view the information gathered down to an indidual file level, which was amazingly was everything! I couldn’t believe it!

A week after the event I’m just so grateful I came across Alison, Steve and EADR – I’ll be recommending them to everyone.

Thank you again!
Joe

I was provided with the contact details for EADR after I lost the information from a memory stick that i purchased online. it turned out that it may not have been a legitimate memory stick and had become corrupted allowing me to lose valuable work that was very important to me and my business.

EADR were able to find the lost files and transfer it all back onto a new and sound memory stick all within a few days - worth its wait in gold to me for what could have been a disaster !!!

Thank you very much !!!

Would highly recommend.

Huge thanks to Steve and Alison, we thought all was lost when our external drive had failed with years of family photos on it which was a devastating feeling. Alison and Steve from the very start have been helpful, thoughtful, efficient and professional in dealing with our case and were able to retrieve our data for which we are so grateful. Would strongly recommend. Thank you both.

I had a damaged sd card which had all my holiday photos on and it was unreadable and the lovely people here recovered the data and now I have all my photos back!!communication was excellent by phone and e mail and friendly and all questions answered.very quick turnaround too, less than a week

After dropping my portable hard drive & then being unable to read it, I sent it away to EADR who, after several attempts, recovered 100% of my data. They didn’t give up, even after it was looking hopeless & kept me updated every step of the way. Fantastic service!

We were put in touch with EADR by our local computer shop and I am so glad that we put our damaged external hard drive in their hands!
Everything was explained in detail through out the process with Alison and Steve keeping in constant contact. Fortunately all of our photos and data from over 15 years was recovered. This is an invaluable service that this company provide and I recommend them to anyone in a similar situation.

Alison and Steve saved the bacon of a business client of ours who had a hard drive failure. managed to recover most of the data including all the sage accounts files. Steve kept us up-to date thought the process which allowed us to in turn keep our customer informed on the progress of the recovery of their data. Can't fault EADR and will certainly use again if we have another customer in the same situation.

The service I received from initial enquiry to data recovery and courtesy email a few weeks later illustrate the high level of customer service and expertise available at EADR. Would undoubtedly recommend.

Brilliantly informative with every step of the recovery. Fully explained the process and was time efficient

Five stars are insufficient for this company! When my external hard drive failed I was certain I'd lost 2TB+ of data. None of it was valuable in a commercial sense but, to me, it was priceless: every digital photo/video I've ever shot, family history research, music library etc. etc. My first contact with Steve gave me hope that something could be salvaged. In fact, he successfully recovered everything and I cannot ever thank him enough. From beginning to end Steve and Alison kept me updated with progress and have been unfailingly understanding, helpful and professional. I have no hesitation in recommending their services.

Having had my laptop looked at by a local repair company they could not recover any of my data but recommended EADR. Following a phone conversation with Steve I dispatched my hard drive on a Friday and over the week-end I was kept up to date by emails on the recovery progress.
By Tuesday of the following week an external hard drive was in the post to me with all of my data recovered. EADR without doubt provided me with great service, advice and kept me up to date every step of the way. I highly recommend them to anyone who needs help in the recovery of lost data.

Steve and Alison were top notch professionals with excellent communication at all times, adhering to all specified expectations.

Highly Recommended!

Steve and Alison were both very informative and helpful at all times and retrieved all of my data in a very quick timeframe. The process was so easy from start to finish and I now have all of my important documents.

Thanks again for all your help.

Great service recieved,everything in order and great correspondence would definitely use again and recommend to others

Very pleased with the outcome I received at eadr. Im impressed in how I was treated and I recommend them to anyone unfortunate to need their type of service.

My password protected USB was in two pieces. My local computer shop recommended your service and they contacted you on my behalf. Before I had even got home, less than 5 mins I had received a call from Alison.
Less than 24 hours after receiving my USB Steve had retrieved the data. He was also very patient talking me through the procedure of using a Dropbox.
Thank you for your fast and efficient service. An absolute life saver.

We are an IT support company in Somerset and have used EADR for many years. As a referrer of their services, they make it very easy for us to recommend to our clients and when they contact them, we know EADR will be courteous, professional and explain exactly what is involved. For our clients, they receive swift, uncomplicated service at a time when they are usually a bit panicked at potentially lost data. I can't recommend them highly enough.

The service I received was excellent from the start, keeping me informed, ensuring that I understood what would be happening, in easily-understood language.
Any worries I had were overcome and the end result was exactly as we needed.
The process of data recovery and re-installation was easy and successfully achieved.
Thank you.

These people really know their data recovery. I've used them a few times and they have had great success when other companies weren't able to recover anything from a drive.
Highly reccomend them.

These guys were awesome. They told me step by step what they would be doing and when they were doing it. I received very detailed emails explaining what was involved and was kept up to date with the process every step of the way. Genuinely, incredible !

Firstly, the bad news. Recovering my data cost me more money than I would have liked to have spent. However, this was a once-in-a-lifetime opportunity to seize back files - family photos and work product, personal notes and project leads - from out of the black hole. It was also a salutary lesson in ALWAYS BACK UP YOUR FILES. No “it's only been a couple of weeks”, no “I don't want to spend forty quid on a disk today”, no “I'll probably be alright” - the longer you go without back-ups, the harder it will be to recover your files and the more it will cost you, too. We all know this. And yet, here we are...

But let's score a line under that. My particular predicament came in tandem with a catastrophic hardware failure. My local repair specialists, having diagnosed the problem, were able to bring my main box back up to spec, but were unable to do much about my lost data. Instead they recommended EADR. After introductions, I got a call from Alison, and described the situation to her. I then had my drive couriered over to EADR for inspection, and within a couple of days heard back from Steve. He gave me a preliminary prognosis, and talked me through the possibilities, and costs. Having bitten the bullet, I went all in, and kept my fingers crossed. And after a few more days I got the good news - virtually everything (as far as I was concerned) had been salvaged. On time, at the price I was quoted, and with a minimum of fuss.

Simply brilliant, less than a week ago my hard drive in laptop decided to stop working.

Now thanks to Steve and Alison I have all
my data and photos of the kids I thought I’d never see again, they outweigh any cost to get them back.

Luckily all photos were saved and I can breath again.

Communication is how it should be, these two put other companies to shame with the constant updates of what’s going on.

Simply thank you for saving my past ten years.

Thank You.

Graham

I snapped my USB drive with all of my university work on it, fearing the worst I contacted a local company (PC Repair Leeds) and they put me in contact with EADR. I initially emailed and EADR rang me back very promptly. They asked me what the problem was and then asked for photos to determine if they could help. Upon seeing the photos they were very happy for me to send them the USB drive. EADR kept in touch with me throughout the process and were very quick with getting the data recovered and informing me of the cost. They sent me a break down of all the data they had recovered to make sure that they had recovered everything and informed me of possible problems.
EADR gave me a choice of sending them a new USB drive to have the data recovered or buying a new one off them.
EADR received my broken USB drive on Friday and I received the data on a new USB drive the following Tuesday.

I'm very happy with the service I received and would definitely recommend to other people.

EADR Services were recommended to me by my local computer repair shop when they were not able to recover data from a failed portable hard drive. The service that I received from EADR was excellent throughout. I was kept well informed at every stage of the process with detailed emails and the various options open to me. The end result I am pleased to say was a full recovery of the lost data..... one very happy customer.

EADR helped me out when I thought I had lost 7 years of work. When other companies said give up they persevered, reassured and solved my problem within 4 days. They kept in constant contact and updated me at every hurdle - could not have asked for more.

I was recommended contacting Steve at EADR after having almost given up all hope, having already tried two other data retrieval companies, one which told me that they were unable to retrieve any files and the other which quoted me an indigestible price. It is an expensive process but Steve managed to retrieve at least 99% of my data whilst charging me £400 less than the previous quote I had had. He will be my first port of call if I ever have the misfortune of finding myself in the same situation again!

After one our clients hybrid disks failed we contacted eadr. The disk contained vital data and would of seriously affected business had it of been lost. Steve and Alison were great, keeping us updated throughout the process. Within a week 100% of the data was returned to us securely and migrated onto a new drive. Excellent service, will be using again in the future for all data recovery needs!

When my laptop hard drive stopped working a couple of years ago, my local IT company recommended I contact Alison and Steve at EADR. When I thought that all hope was lost, they somehow managed to do the impossible and retrieve all my invaluable data. So, when I experienced problems with my external hard drive a few months ago, EADR were my first and only port of call. Once again, Alison and Steve were simply sensational. The service and data recovery provided were absolutely faultless. I cannot recommend this company highly enough. Thank you so very much.

Having been referred to EADR by my local computer shop I received a return call immediately from Alison at EADR who explained the process and pricing for data recovery from my damaged external hard drive.

On deciding to proceed, I was kept fully informed by both Steve and Alison at all stages of the process, with sufficient information provided to enable me to make an informed decision on whether to proceed. Clear explanations were provided at regular intervals. Both the technical and customer service was nothing short of excellent. Having managed to successfully recover all of my data, I would highly recommend EADR.

I don’t normally leave reviews. However the service here was excellent and deserves recognition. From my initial call, guiding me through my options, speed of dealing with recovering data from our hard drive to returning the data. Very friendly service and final cost was as quoted.

The heading says it all really - Steve and Alison provided us with accurate and timely information form the moment they received our damaged HDD. Gave very clear indications of what was likely to happen (did not 'over promise') and made it clear that we would only pay if we received the data we needed. Work done very quickly and, thankfully, all that we needed was recovered - we received the recovery disc very quickly. Extremely impressed by their courtesy, integrity and professionalism.

My son was finishing a University assignment when his laptop crashed - you can imagine the stress. A local computer Company recommended EADR so I gave them a call, followed their very clear instructions and sent his hard disk to them. They managed to retrieve most of his data (and most importantly his assignment!!!). One happy son and very relieved parents. The service was brilliant and we were kept informed at all times. If you find yourself in such a situation, do not hesitate to call on them.

From the start you did a great job of explaining what would be involved in the data recovery process and the potential outcomes and costs. I was happy to move forwards, thanks to your clear and helpful communication. Throughout the job you were regularly in contact providing updates with a detailed diagnosis of the suspected issues with my hard drive. Thanks for delivering an unambiguous and efficient service you were a pleasure to deal with. Thanks again EADR!

my "lost" data was fully recovered after only a couple of days and I was kept informed at each stage of the process. I have amended my equipment and processes so hopefully will not be in the same situation in the future but I would have no hesitation in recommending the services of eadr.

Was in fear of losing all my photos of many years but I phoned eadr and they were fantastic - they arranged to pick up my broken down hard drive and emailed me and phoned keeping me updated on everything at each stage...
I cannot praise them enough they are so very friendly.... They retrieved all my photos and videos and posted a memory stick back to me with everything on..
Brilliant service would recommend them to anyone..
Thankyou so much..

We thought that we had lost all of our old photos and a lot of key documents as a result of our external hard drive being damaged, and according to our local computer shop, beyond repair. However, EADR, were very good and managed to recover the majority of the data and transfer it to a new hard drive. We were kept up to date during the whole process with costed options for us to consider right from the start. Would definitely recommend them to anyone who has been told their data is irrecoverable.

Very good and quick service

Great job thankyou very much. Rescued a stack of files that I didn’t have back ups of, and in time for my vat return. Absolutely recommend !

After taking my ailing computer to the local repair shop, the last thing I wanted to hear was, 'Your hard drive is corrupt. I'm afraid there's nothing we can do.' For me that meant thousands of photographs, a huge music library and 10 years of business documents had effectively vanished. The repair man gave me an EADR business card and a morsel of hope.
After contacting Alison, the dreaded situation began to improve. I sent my sick drive off for analysis. Alison and Steve kept me informed of progress at every stage. Within a few days the majority of my precious files were recovered and returned in a new external drive. Almost a miracle. I am very thankful for their work and would recommend EADR without hesitation.

My hard disk had crashed, my two backup strategies had failed. I rebuilt the system with a new disc but no data. EADR retrieved the majority of my data within 36 hours. Still rebuilding, but my wife is speaking to me again.

I would definitely recommend your company. Friendly and very informative throughout the whole process and managed to recover all of my data.

I was very pleased with the way everyone within the company kept me informed with/about the recovery of my lost data, also the the efficient way from when they received the hard drive to when I received the recovered data which was within 2 weeks. so thank you

Was pleasantly surprised at how easy it was with all helpful and relevant information given and then a very speedy turnaround! Excellent service.

The response was fast and professional. Any contact was replied to very quickly.
The service was the best I have found on from the few occasions I have needed that sort of assistance.

I managed to neglect to back up my Apple Mac laptop, it then decided to crash the recently installed hard drive whilst making a back, connected Robin of Orwell computers who is a top guy who installed another new hard drive under warranty.
Robin recommended Eadr as the people to go to to recovery my lost data..

Alison was excellent in providing the course of action required along with Steve who kept me informed through out the whole process..

Data recovered and placed onto my own external hard drive, follow up contact to make sure all was well..

Break down of costs before any work was carried out, top service all round..

Highly recommend if you are unfortunate in requiring this type of service..

All in all pain free.

Regards,

David.

Went to EADR for recovery of an SSD drive and they were fantastic, very professional and provided a quick service when we desperately required it. Highly Recommended.

We were recommended to EADR and found them to be very helpful from the first enquiry. We experienced a helpful and caring attitude from dealing with the problem, restoring the data and helping with easy to understand guidance as to how to download our restored data, no question was too trivial.

We would be very happy to recommend EADR.

Using a DR for the first time - was rather a scary thing - I was already in a complete panic about the 'lost' data, however the team at EADRS were super.
Yes its not a cheap service but then again it is a complex procedure. The team kept me informed at all stages. I am so lucky that save for a few photos my entire contents of the hard drive were recovered. A lesson learnt - ensure your back up is actually backing up and a back up to the back up.

EADR are my go to people if I have a problem with data. This is the 3rd time I’ve used them and once again they have sorted the problem quickly, professionally and have been very reasonably priced. I like dealing with these guys as they are very friendly and clear, great customer service. There are companies that offer data recovery much closer to me but these are the guys I trust.

Highly recommended. Very professional.

They were so quick in getting my data back to me and so so friendly

I was in despair when I could not get into my external hard drive to use my files. I was put in touch with EADR who gave me an immediate response and told me that they might not be 100% successful but there'd be no fee if no success. The work was started quickly and I was given an opportunity to check the success before completion. It was not cheap but well worth paying for. I'd certainly recommend this firm.

I was recommended EADR by a company I contacted about my faulty memory stick, he said there is only one company he would truly recommend and it turns out he was correct.
My memory stick ha suffered a complete failure and I was sure all the data was lost. EADR managed to extract all the files from the old stick and put them onto a new stick in a matter of days despite the beast from the east delaying them receiving my faulty stick.

When my hard drive stopped working and all my documents appeared to be unrecoverable, a local IT company recommended that I contact East Anglian Data Recovery Services. They provide cutting-edge techniques to retrieve your most important files, pictures, videos etc. Feeling anxious that I may have lost invaluable work, I put my faith in Alison and Steve - and they did not let me down. Their service was exceptionally fast, friendly and professional. They provided quick and clear updates on their progress and allowed me to talk at length with them. This really is an unbeatable service from start to finish. I cannot thank them enough.

EADR were recommended to me by our Parish Councils IT consultants following the failure of my external hard drive. From the outset EADR were very friendly and completely professional, outlining in detail what they would do to recover my lost data. Throughout the whole process I was regularly kept up to date with progress and advised of any potential risks.

Ultimately my data was recovered and returned to me, this included priceless and irreplaceable photos along with finance related documents, the loss of which would have caused me a world of pain.

I could not recommend EADR more highly!

I lost 12 months of family photos with my son due to a hard drive melt down and everything got recovered despite the local computer guy having his doubts. But he gave me a great recommendation. It was easy to do and the service was top class...

They gave a very good prompt service, and the after sale was good too, great gob thanks.

One again Steve and Alison pull the rabbit or in this case 5 terabytes out of the digital oblivion cannot recommende
highly enough thanks guys

eadr helped recover all information from a crashed solid state drive recovering valuable information to our business. They were great at communicating and provided a very efficient and professional service.

In my humble estimation, this was the BEST experience I have ever had regarding issues of this kind.

Usually, you take your drive to some guy who tells you it's dead, and the contents are irretrievable, but not this time; this was fast and concise.

The professionalism, the workmanship, and the speed were immeasurable!

I was devastated when my hard drive failed and I lost all my data, especially the pictures of my family, including ones my late husband and grandchildren.
But EADR successfully retrieved all my photos without any damage, plus my book-keeping work folders.
From start to finish the people at EADR were very helpful and understanding. Explaining clearly at every step of the retrieval procedure, what would happen and why, then waiting to hear how I wanted to proceed, before going ahead.
I am so grateful to Steve and Alison at EADR for all their help. Really cannot thank them enough.

EADR had helped before so they were the first company I went to sort out my external hard drive which had stopped working.I initially made contact by telephone and they explained everything very thoroughly to me. They kept me totally informed all the way along the process and it was all done very quickly. The collection, the repair, the delivery all done very professionally. The outcome was that all my documents/files/music on my hard drive was completely recovered with nothing lost at all.I could not be happier. Thank You to all at EADR. I cannot recommend this company highly enough

Thank you for a speedy service would highly recommend

I was introduced to EADR by a local pc repair shop.
I am very pleased to say that I am glad that I followed the
recommendation as the help and response that I received was gold standard.
The initial contact was friendly, my partiular problems were dealt with quickly and the charges were realistic.
All promises were fulfilled and I have no hesitation in further reommending EADR to other potential clients.

This is the first time we've referred work to EADR and we are delighted with the service. The referral process is easy, communications are superb and the people are lovely to deal with. So much better than the company we were using before. Highly recommended.

We thought that we had lost ten years worth of family photos. EADR were very efficient and reassuring giving us a clear description of the problem and possible solutions. We were
Given a full estimate before any work was carried out. Delighted to say that we now have all our family photos recovered, very many thanks

Kept me informed at every stage. Very speedy and efficient.

I came across EADR by way of recommendation and I wasn't disappointed with the service which I received.

From the initial response to your enquiry, you immediately get the sense that these people eat, live and breathe data recovery - it's what they do and they're good at it.

I deal with plenty of IT firms and technical people during the course of my work; EADR manage to explain what can often be dry and complicated in an easy to comprehend manner. I had no doubt that out data was in good hands and they were able to recover it quickly and successfully.

I wouldn't hesitate to use them again or recommend them to anyone in need of a data recovery specialist.

Alison and the team are fantastic to deal with, makes the whole process really easy and are always on hand to help when they can. Always do a fantastic job, Would highly recommend

A big thank you to Steve & Alison Cook at East Anglian Data Recovery Services who arranged for my poorly hard disk to be picked up by a courier then investigated on a “no recovery, no fee” basis. On the morning after receiving the disk drive, Steve reported his findings and his confident belief that the majority (if not all) of the data could be recovered to a new external disk drive. Within 6 days (including a weekend) I was reunited with all my data - I’ve spent a good few days checking things and I don’t think anything is missing - including all my photographs. Harmony has been restored in our household.

I recommend EADR without hesitation for THE MOST PROFESSIONAL SERVICE.

Without a doubt the best possible service I could have received. Not only was all of my data recovered, but the customer service I received was absolutely faultless. Any questions or queries I had were answered immediately and the process was so quick and easy. Would 100% recommend! Thank you EADR

Great service from this company, they were quick efficent and friendly, what else could you want. My only difficulty was to find them - satnav problems, not their's.

The matter was dealt with with every courtesy, efficiency, and attention to detail you could hope for.

I would have no hesitation in recommending this company to others (although I would hope no-one would get themselves in the pickle I got into in the first place!).

What all service experiences should be like. From start to end, you are reassured that your data is top priority and everything possible will be done to get you up and running with as little interruption as possible. Highly recommended.

From the moment of phoning EADR the situation of our failing hard drive felt like it was already moving forward to a happy ending.

Thank you for a swift and complete service in a world where it's hard to find such good customer service.

So I find myself leaving a review for a company that I hoped I would never have to use! Not because they are horrible people… or rip off merchants… both those statements could not be further from the truth regarding East Anglia Data Recovery.

No, I hoped that I had all of my back up systems covered being an old hand with many years experience etc etc. But this just goes to prove that you can never be complacent.

On Friday evening (I write this the following Monday) I was finishing work after a very long day. I wheeled my chair nonchalantly under my desk and headed for the back door to go home.

I heard a crash and turned to see that my chair had wheeled into my Mac Pro that was sitting on the floor. It had wobbled slightly and spilled my LaCie 4TB Hard Drive onto a solid tiled floor.

I know it was not a sensible place to leave such a valuable disk. I looked at it only minutes earlier and said to myself don't forget to move that back to the proper place but I somehow managed to forget to do so.

The drive was now bleeping a mouse like squeak and flashing a blue light in my direction. I turned it off, placed it safely then reconnected it. It mounted but was obviously not in good health. I tried copying a file but nothing doing other than a series of error messages.

I went to my Time Machine back up disk thinking 'not to worry, I set Time Machine backing up only ten minutes ago'… only to find that I had not included the LaCie 4TB in the list of disks to back up.

Another oversight… and a painful one as the LaCie 4TB had my last months work on it… all time critical and due to be sent to print on Monday evening. Lots and lots of different work for different clients that was due processing at the same time.

After crying for a bit, I phoned EADR. This was at 7pm on Friday night. No answer so I left a message asking that they contact me as soon as they could. 5 minutes later my mobile rang and it was Alison from EADR returning my call.

After a very cool and calm series of questions to me she decided on the best course of action. I took my drive out to their lovely offices on Saturday morning and within 90 minutes of leaving them I had my first report from Steve… followed by three more throughout the day concluding on the Sunday afternoon that they had been successful in restoring my data. All of it. All of those irreplaceable files. All those huge Photoshop files that had taken me days and days to create and manipulate. My entire invoice and estimate inventory. The 208 page magazine I had almost finished.

Words cannot express the relief I felt having collected the replacement disk this morning, getting it back to my Mac and seeing everything just where it should be with all folders and file structures working as they should be.

This company offers a truly first-class service. I won't reveal the costs to you, as that is between myself and EADR,. but I will say it was a fraction of what i thought it would be and, even though this was money spent due to my own recklessness, it was worth every single penny.

Alison and Steve were excellent communicators through the entire process… from the original soothing of my extremely furrowed brow to the handing over of my restored data. I felt connected throughout the entire process and they went beyond what i consider the call of duty to be working over the weekend so that I am not behind schedule today and more importantly I have my full set of data back under my control.

I will now, of course, put in place stringent rules so that I don't get into this situation again. However, drives fail. We all know that. And when they do you need companies as competent as EADR to get you back on track.

Can't recommend these guys enough! Thank you from the bottom of my heart!

Andy

Absolutely fantastic service received! My daughter thought she had lost everything on her hard drive but EADR managed to get every file back! Very professional service. They kept me up to date with every step of the process. I would recommend EADR. Many thanks again! We are VERY happy customers!!!

EADR were extremely knowledgable and resolved our data issue quickly and efficiently.

Their customer service was superb and we were kept fully informed of progress on our job.

We would definitely use them for any future issues and would recommend their services to family and friends.

Having never experienced a data outage before, Steve and Alison put our minds at rest from day one, talking us through the process and what the possible outcomes were.

We were kept up-to-date throughout the recovery process and thankfully they were able to retrieve all of our data.

We would highly recommend eadr to any of our clients.

They also went above and beyond what was asked for.

First class and outstanding service.

Thought all was lost, family photos and some documents I needed, EADR after a brief investigation and quote, recovered everything in a couple of days! and was replaced brilliant. A really good service many thanks.

I am extremely grateful to EADR for recovering my data from my damaged USB stick. I cannot tell you how relieved I was to find such a service and their polite and quick response to my needs. many thanks EADA

The service was excellent and the outcome was way above my expectations, so extremely pleased and would highly recommend EADR.

From initial contact to receiving my fully recovered data the service was next to none.

Friendly, professional and always kept me up to date with progress.....and ultimately able to recover all of the sentimental data I though I had lost forever.

A very professional service, whereby everything was clearly explained in advance of the work being undertaken. The recovery of data from a damaged external "passport" drive was beyond my expectations, so what could have been a disaster requiring countless hours of re-creating files was avoided. These people certainly know what they're doing and are a delight to deal with. My company will now also use EADR, should the need arise.

The whole process was dealt with by post and very smoothly. EADR managed my expectations and explained everything clearly, eventually recovering all my data and saving me a great deal of work.

From the moment I was first referred to EADR by a friend, I was bowled over by how polite, communicative and fair EADR were. These are the things I put first in my own business, which aren't hard, but rarely done, none the less.

Nothing to complain about. Even a friendly face-to-face collection and drop off of my 5 drives. I recovered data from the most important one to begin with, but know I'll be back for more in time when I have the money and the the need finally arises.

I had an external hard drive crash, and the prospect of losing ten years of personal photographs. As soon as I contacted EADR I received a friendly welcome, and after that a detailed diagnosis, prognosis and regular progress updates. A new hard drive arrived with all my photos within a week. Many thanks for such an excellent service.

- Fantastic Communication
- Fast Service and Delivery
- Much much more affordable than other recovery specialists

Overall I am really happy with the service they provided at EADR and I would recommend them to everyone!

A quick turn around and everything recovered. I have no hesitation in recommending Eadr.

The service was first class from my intial call to them to getting my data restored. I was kept fully advised at every stage and both Steve & Alison were a pleasure to deal with.

I would highly recommend them - Fantastic.

Diligent and professional service! Within 24 hours I had files returned from a broken USB memory stick.

I would not hesitate to recommend your services to colleague or friend.

I was surprised at the best value as I had received quotes for £300+ and your services were under £50.

Thank you

EADR couldn't do enough to help

Many thanks for an efficient and very quick service in recovering data "lost" on a variety of inaccessible drives. We have already made use of some of the data we thought we had lost completely.
If needed I will be very happy (and confident) to use you in the future and to recommend others to utilise your service.

Hello,

Thank you for your service, the hard drive arrived last week and I have now had the opportunity to try the disk. I reinstalled it in the original computer and it was immediately shown with all the files (as far as I can tell) exactly as they were. I have now copied all the files off as well and open several including the ones which were important and they all opened fine. I had a assume at best at least some of the files would be corrupted if the drive was accessible due to the lost sectors you mentioned but "so far, so good".

Thank you for the excellent, prompt, affordable services it is very much appreciated.

We have used EADR several times for data recovery on behalf of our Clients. Steve and Alison have always been nothing short of helpful and professional. EADR understand the urgency of recovering lost data and we would unreservedly recommend EADR for any data recovery or hard drive rebuild work.

We have been dealing with the friendly bunch at EADR now for a few years, and it is safe to say, that I wouldn't trust anyone else to do such a perfect job. Our clients love the fact that we can offer such a streamlined service, and it's all thanks to these guys!
We are kept in the loop of communication constantly, and so are our customers. Not one has had a bad word to say about the level of service that they have received. They are priced very competitive and are far cheaper than many "big" recovery firms.
If you use EADR you will not go wrong. Top customer service, great price, they know what they're doing, and lovely folk too!!

We know we are in safe hands when we need to send hard drives in to be recovered -
From start to finish you are kept informed via really friendly staff.. to put it simply - it took ages to find a company we could trust, and we wouldn't ever use anyone else! :)
if Carling made data recovery agencies.. it'd be exactly like EADR :)

That was a great service, very quick response, no delays, though a bit expensive (but that's my own fault not backing up on time:) All the important data from my damaged hard drive were recovered.
Thank you, guys, really appreciate that

A more patient and professional service would be impossible to find. Excellent customer care and the team are the best I've ever come across. I would have no qualms about recommending them to others and they will definitely be more first choice for any data issues.

EADR save the day again. They are so helpful, and nothing is too much for them. I sent a hard drive to them on Tuesday night, the safely recovered data was back to us by Friday! Incredible service, and much thanks to Alison for all her efforts

Hello I would just like to thank you so so much for sorting out the broken pen drive that had my sons uni work on .It was bought to you on the Monday that the work had to be handed in ,with one stressed out son !!! and all work was retrieved and sent back to him by lunch time so he could then hand it in on time , Brilliant !!! once again we would all like to thank you for your help and how the matter was delt with so fast and efficiantly.We would defiantly recommend you to others and its nice knowing you are there !!!!! well done eadr !! many thanks

What an amazing service – I thought I had lost everything but Alison and Steve saved the day and recovered everything. Their service is second to none – they walk you all the way through and within a week I had everything back. Thank you guys

Thanks for your great service and skills……it was nice visiting your offices Steve ……waww!!!! what equipment you have no wonder you are so good!!….great service thanks again

Hi Steve,
I can confirm that we have received the data back. Thank you for the speedy recovery of the data.
It was pleasant doing business with yourselves.

Dear EADR (Steve)
Thank you very much for the hard drive data recovery service that you fixed promptly.
My till system is working perfectly and now it would save my company £££ on new software.
I would strongly recommend EADR to others in the same situation as I was as the software that was recovered is no longer available.

These guys are at the top of the game, they beat the cometition hands down in terms of communication and service, not to mention the work they do and they details they provide along the way, worth every penny. The only company I even seriously considered. Perfect from start to finish.

Posting the drive, recovering it, and having the files back on my desk was less than 48hours which is incredibly impressive.
Service was great, really helpful and really professional.

The service has been more than excellent and much aided by very efficient communication. It is nice to find a business with sound values and friendly service. Thank you EADR you have been of great help and your service has been much appreciated

EADR is in a league of its own in its industry. I contacted several companies that all issued fantastic promises, but were let down by a quick google search about them, I was pointed in the direction of EADR.
My drive was in a fairly bad condition, but they managed to get almost all the data I needed. They did this very quickly, kept me fully advised of cost, and sent back the recovered data very quickly.
There are so many false reviews on the internet and you really don't know who to trust. If you are looking at EADR and are unsure, please PM me and I will answer any questions.
It is a shame there are only 5 stars I can give them.

I cannot recommend these guy highly enough!
My external drive decided to die on me. I thought I'd lost all my work, music, other backups. But Steve worked wonders and got 99.99% of data back! At incredibly reasonable cost and all in double quick time!
Thanks guys you're life savers!!!!

After bending my memory stick and thinking I'd lost all of my important university work I found Steve and Alison at EADR and I couldn't be more thankful! Dropped stick off and Steve had worked his magic within the same morning and managed to retrieve all my data perfectly, saving myself and my mum a 3 hour trip to Warwick to rewrite my work! Couldn't be more happy with their service, a very friendly welcoming place and would highly recommend to anyone in need of help. Thank you again, truly amazed by what you did!

These guys a truly amazing, I thought I have lost all of my work for both of the businesses after our HDD stopped working. They received our drive on Thursday and I got my essential files emailed to me Friday morning and the rest came in a new HDD the following day. Steve and Alison has been nothing but professional with the whole process. Thank you ever so much. We shall be highly recommending you to others.

Ever since I first took up digital photography in 2001 I had religiously backed up all my images… until 2006 when a new laptop with a much larger hard drive changed my routine. No need to back up now as I could keep all my images in one place! All went well until recently when I bought a new laptop again and decided to transfer my many thousand images to it, only to find that my old Hitachi Travelstar hard drive which held all my images had failed and was no longer accessible. DISASTER!!

After receiving a few scarily expensive quotes from national data recovery companies I found EADR, a local data recovery company who gave me a very competitive quote and were confident, after examining the drive, that they could recover the data for me.

They certainly lived up to that promise as they have quickly recovered all of the most important images and many, many more which I had lost hope of seeing again.

My grateful thanks go to Steve and Alison for their friendly and professional attention to my case and I have no hesitation in recommending their services.