I don’t normally leave reviews. However the service here was excellent and deserves recognition. From my initial call, guiding me through my options, speed of dealing with recovering data from our hard drive to returning the data. Very friendly service and final cost was as quoted.

The heading says it all really - Steve and Alison provided us with accurate and timely information form the moment they received our damaged HDD. Gave very clear indications of what was likely to happen (did not 'over promise') and made it clear that we would only pay if we received the data we needed. Work done very quickly and, thankfully, all that we needed was recovered - we received the recovery disc very quickly. Extremely impressed by their courtesy, integrity and professionalism.

My son was finishing a University assignment when his laptop crashed - you can imagine the stress. A local computer Company recommended EADR so I gave them a call, followed their very clear instructions and sent his hard disk to them. They managed to retrieve most of his data (and most importantly his assignment!!!). One happy son and very relieved parents. The service was brilliant and we were kept informed at all times. If you find yourself in such a situation, do not hesitate to call on them.

From the start you did a great job of explaining what would be involved in the data recovery process and the potential outcomes and costs. I was happy to move forwards, thanks to your clear and helpful communication. Throughout the job you were regularly in contact providing updates with a detailed diagnosis of the suspected issues with my hard drive. Thanks for delivering an unambiguous and efficient service you were a pleasure to deal with. Thanks again EADR!

my "lost" data was fully recovered after only a couple of days and I was kept informed at each stage of the process. I have amended my equipment and processes so hopefully will not be in the same situation in the future but I would have no hesitation in recommending the services of eadr.

Was in fear of losing all my photos of many years but I phoned eadr and they were fantastic - they arranged to pick up my broken down hard drive and emailed me and phoned keeping me updated on everything at each stage...
I cannot praise them enough they are so very friendly.... They retrieved all my photos and videos and posted a memory stick back to me with everything on..
Brilliant service would recommend them to anyone..
Thankyou so much..

We thought that we had lost all of our old photos and a lot of key documents as a result of our external hard drive being damaged, and according to our local computer shop, beyond repair. However, EADR, were very good and managed to recover the majority of the data and transfer it to a new hard drive. We were kept up to date during the whole process with costed options for us to consider right from the start. Would definitely recommend them to anyone who has been told their data is irrecoverable.

Very good and quick service

Great job thankyou very much. Rescued a stack of files that I didn’t have back ups of, and in time for my vat return. Absolutely recommend !

After taking my ailing computer to the local repair shop, the last thing I wanted to hear was, 'Your hard drive is corrupt. I'm afraid there's nothing we can do.' For me that meant thousands of photographs, a huge music library and 10 years of business documents had effectively vanished. The repair man gave me an EADR business card and a morsel of hope.
After contacting Alison, the dreaded situation began to improve. I sent my sick drive off for analysis. Alison and Steve kept me informed of progress at every stage. Within a few days the majority of my precious files were recovered and returned in a new external drive. Almost a miracle. I am very thankful for their work and would recommend EADR without hesitation.

My hard disk had crashed, my two backup strategies had failed. I rebuilt the system with a new disc but no data. EADR retrieved the majority of my data within 36 hours. Still rebuilding, but my wife is speaking to me again.

I would definitely recommend your company. Friendly and very informative throughout the whole process and managed to recover all of my data.

I was very pleased with the way everyone within the company kept me informed with/about the recovery of my lost data, also the the efficient way from when they received the hard drive to when I received the recovered data which was within 2 weeks. so thank you

Was pleasantly surprised at how easy it was with all helpful and relevant information given and then a very speedy turnaround! Excellent service.

The response was fast and professional. Any contact was replied to very quickly.
The service was the best I have found on from the few occasions I have needed that sort of assistance.

I managed to neglect to back up my Apple Mac laptop, it then decided to crash the recently installed hard drive whilst making a back, connected Robin of Orwell computers who is a top guy who installed another new hard drive under warranty.
Robin recommended Eadr as the people to go to to recovery my lost data..

Alison was excellent in providing the course of action required along with Steve who kept me informed through out the whole process..

Data recovered and placed onto my own external hard drive, follow up contact to make sure all was well..

Break down of costs before any work was carried out, top service all round..

Highly recommend if you are unfortunate in requiring this type of service..

All in all pain free.

Regards,

David.

Went to EADR for recovery of an SSD drive and they were fantastic, very professional and provided a quick service when we desperately required it. Highly Recommended.

We were recommended to EADR and found them to be very helpful from the first enquiry. We experienced a helpful and caring attitude from dealing with the problem, restoring the data and helping with easy to understand guidance as to how to download our restored data, no question was too trivial.

We would be very happy to recommend EADR.

Using a DR for the first time - was rather a scary thing - I was already in a complete panic about the 'lost' data, however the team at EADRS were super.
Yes its not a cheap service but then again it is a complex procedure. The team kept me informed at all stages. I am so lucky that save for a few photos my entire contents of the hard drive were recovered. A lesson learnt - ensure your back up is actually backing up and a back up to the back up.

EADR are my go to people if I have a problem with data. This is the 3rd time I’ve used them and once again they have sorted the problem quickly, professionally and have been very reasonably priced. I like dealing with these guys as they are very friendly and clear, great customer service. There are companies that offer data recovery much closer to me but these are the guys I trust.

Highly recommended. Very professional.

They were so quick in getting my data back to me and so so friendly

I was in despair when I could not get into my external hard drive to use my files. I was put in touch with EADR who gave me an immediate response and told me that they might not be 100% successful but there'd be no fee if no success. The work was started quickly and I was given an opportunity to check the success before completion. It was not cheap but well worth paying for. I'd certainly recommend this firm.

I was recommended EADR by a company I contacted about my faulty memory stick, he said there is only one company he would truly recommend and it turns out he was correct.
My memory stick ha suffered a complete failure and I was sure all the data was lost. EADR managed to extract all the files from the old stick and put them onto a new stick in a matter of days despite the beast from the east delaying them receiving my faulty stick.

When my hard drive stopped working and all my documents appeared to be unrecoverable, a local IT company recommended that I contact East Anglian Data Recovery Services. They provide cutting-edge techniques to retrieve your most important files, pictures, videos etc. Feeling anxious that I may have lost invaluable work, I put my faith in Alison and Steve - and they did not let me down. Their service was exceptionally fast, friendly and professional. They provided quick and clear updates on their progress and allowed me to talk at length with them. This really is an unbeatable service from start to finish. I cannot thank them enough.

EADR were recommended to me by our Parish Councils IT consultants following the failure of my external hard drive. From the outset EADR were very friendly and completely professional, outlining in detail what they would do to recover my lost data. Throughout the whole process I was regularly kept up to date with progress and advised of any potential risks.

Ultimately my data was recovered and returned to me, this included priceless and irreplaceable photos along with finance related documents, the loss of which would have caused me a world of pain.

I could not recommend EADR more highly!

I lost 12 months of family photos with my son due to a hard drive melt down and everything got recovered despite the local computer guy having his doubts. But he gave me a great recommendation. It was easy to do and the service was top class...

They gave a very good prompt service, and the after sale was good too, great gob thanks.

One again Steve and Alison pull the rabbit or in this case 5 terabytes out of the digital oblivion cannot recommende
highly enough thanks guys

eadr helped recover all information from a crashed solid state drive recovering valuable information to our business. They were great at communicating and provided a very efficient and professional service.

In my humble estimation, this was the BEST experience I have ever had regarding issues of this kind.

Usually, you take your drive to some guy who tells you it's dead, and the contents are irretrievable, but not this time; this was fast and concise.

The professionalism, the workmanship, and the speed were immeasurable!

I was devastated when my hard drive failed and I lost all my data, especially the pictures of my family, including ones my late husband and grandchildren.
But EADR successfully retrieved all my photos without any damage, plus my book-keeping work folders.
From start to finish the people at EADR were very helpful and understanding. Explaining clearly at every step of the retrieval procedure, what would happen and why, then waiting to hear how I wanted to proceed, before going ahead.
I am so grateful to Steve and Alison at EADR for all their help. Really cannot thank them enough.

EADR had helped before so they were the first company I went to sort out my external hard drive which had stopped working.I initially made contact by telephone and they explained everything very thoroughly to me. They kept me totally informed all the way along the process and it was all done very quickly. The collection, the repair, the delivery all done very professionally. The outcome was that all my documents/files/music on my hard drive was completely recovered with nothing lost at all.I could not be happier. Thank You to all at EADR. I cannot recommend this company highly enough

Thank you for a speedy service would highly recommend

I was introduced to EADR by a local pc repair shop.
I am very pleased to say that I am glad that I followed the
recommendation as the help and response that I received was gold standard.
The initial contact was friendly, my partiular problems were dealt with quickly and the charges were realistic.
All promises were fulfilled and I have no hesitation in further reommending EADR to other potential clients.

This is the first time we've referred work to EADR and we are delighted with the service. The referral process is easy, communications are superb and the people are lovely to deal with. So much better than the company we were using before. Highly recommended.

We thought that we had lost ten years worth of family photos. EADR were very efficient and reassuring giving us a clear description of the problem and possible solutions. We were
Given a full estimate before any work was carried out. Delighted to say that we now have all our family photos recovered, very many thanks

Kept me informed at every stage. Very speedy and efficient.

I came across EADR by way of recommendation and I wasn't disappointed with the service which I received.

From the initial response to your enquiry, you immediately get the sense that these people eat, live and breathe data recovery - it's what they do and they're good at it.

I deal with plenty of IT firms and technical people during the course of my work; EADR manage to explain what can often be dry and complicated in an easy to comprehend manner. I had no doubt that out data was in good hands and they were able to recover it quickly and successfully.

I wouldn't hesitate to use them again or recommend them to anyone in need of a data recovery specialist.

Alison and the team are fantastic to deal with, makes the whole process really easy and are always on hand to help when they can. Always do a fantastic job, Would highly recommend

A big thank you to Steve & Alison Cook at East Anglian Data Recovery Services who arranged for my poorly hard disk to be picked up by a courier then investigated on a “no recovery, no fee” basis. On the morning after receiving the disk drive, Steve reported his findings and his confident belief that the majority (if not all) of the data could be recovered to a new external disk drive. Within 6 days (including a weekend) I was reunited with all my data - I’ve spent a good few days checking things and I don’t think anything is missing - including all my photographs. Harmony has been restored in our household.

I recommend EADR without hesitation for THE MOST PROFESSIONAL SERVICE.

Without a doubt the best possible service I could have received. Not only was all of my data recovered, but the customer service I received was absolutely faultless. Any questions or queries I had were answered immediately and the process was so quick and easy. Would 100% recommend! Thank you EADR

Great service from this company, they were quick efficent and friendly, what else could you want. My only difficulty was to find them - satnav problems, not their's.

The matter was dealt with with every courtesy, efficiency, and attention to detail you could hope for.

I would have no hesitation in recommending this company to others (although I would hope no-one would get themselves in the pickle I got into in the first place!).

What all service experiences should be like. From start to end, you are reassured that your data is top priority and everything possible will be done to get you up and running with as little interruption as possible. Highly recommended.

From the moment of phoning EADR the situation of our failing hard drive felt like it was already moving forward to a happy ending.

Thank you for a swift and complete service in a world where it's hard to find such good customer service.

So I find myself leaving a review for a company that I hoped I would never have to use! Not because they are horrible people… or rip off merchants… both those statements could not be further from the truth regarding East Anglia Data Recovery.

No, I hoped that I had all of my back up systems covered being an old hand with many years experience etc etc. But this just goes to prove that you can never be complacent.

On Friday evening (I write this the following Monday) I was finishing work after a very long day. I wheeled my chair nonchalantly under my desk and headed for the back door to go home.

I heard a crash and turned to see that my chair had wheeled into my Mac Pro that was sitting on the floor. It had wobbled slightly and spilled my LaCie 4TB Hard Drive onto a solid tiled floor.

I know it was not a sensible place to leave such a valuable disk. I looked at it only minutes earlier and said to myself don't forget to move that back to the proper place but I somehow managed to forget to do so.

The drive was now bleeping a mouse like squeak and flashing a blue light in my direction. I turned it off, placed it safely then reconnected it. It mounted but was obviously not in good health. I tried copying a file but nothing doing other than a series of error messages.

I went to my Time Machine back up disk thinking 'not to worry, I set Time Machine backing up only ten minutes ago'… only to find that I had not included the LaCie 4TB in the list of disks to back up.

Another oversight… and a painful one as the LaCie 4TB had my last months work on it… all time critical and due to be sent to print on Monday evening. Lots and lots of different work for different clients that was due processing at the same time.

After crying for a bit, I phoned EADR. This was at 7pm on Friday night. No answer so I left a message asking that they contact me as soon as they could. 5 minutes later my mobile rang and it was Alison from EADR returning my call.

After a very cool and calm series of questions to me she decided on the best course of action. I took my drive out to their lovely offices on Saturday morning and within 90 minutes of leaving them I had my first report from Steve… followed by three more throughout the day concluding on the Sunday afternoon that they had been successful in restoring my data. All of it. All of those irreplaceable files. All those huge Photoshop files that had taken me days and days to create and manipulate. My entire invoice and estimate inventory. The 208 page magazine I had almost finished.

Words cannot express the relief I felt having collected the replacement disk this morning, getting it back to my Mac and seeing everything just where it should be with all folders and file structures working as they should be.

This company offers a truly first-class service. I won't reveal the costs to you, as that is between myself and EADR,. but I will say it was a fraction of what i thought it would be and, even though this was money spent due to my own recklessness, it was worth every single penny.

Alison and Steve were excellent communicators through the entire process… from the original soothing of my extremely furrowed brow to the handing over of my restored data. I felt connected throughout the entire process and they went beyond what i consider the call of duty to be working over the weekend so that I am not behind schedule today and more importantly I have my full set of data back under my control.

I will now, of course, put in place stringent rules so that I don't get into this situation again. However, drives fail. We all know that. And when they do you need companies as competent as EADR to get you back on track.

Can't recommend these guys enough! Thank you from the bottom of my heart!

Andy

Absolutely fantastic service received! My daughter thought she had lost everything on her hard drive but EADR managed to get every file back! Very professional service. They kept me up to date with every step of the process. I would recommend EADR. Many thanks again! We are VERY happy customers!!!

EADR were extremely knowledgable and resolved our data issue quickly and efficiently.

Their customer service was superb and we were kept fully informed of progress on our job.

We would definitely use them for any future issues and would recommend their services to family and friends.

Having never experienced a data outage before, Steve and Alison put our minds at rest from day one, talking us through the process and what the possible outcomes were.

We were kept up-to-date throughout the recovery process and thankfully they were able to retrieve all of our data.

We would highly recommend eadr to any of our clients.

They also went above and beyond what was asked for.

First class and outstanding service.

Thought all was lost, family photos and some documents I needed, EADR after a brief investigation and quote, recovered everything in a couple of days! and was replaced brilliant. A really good service many thanks.

I am extremely grateful to EADR for recovering my data from my damaged USB stick. I cannot tell you how relieved I was to find such a service and their polite and quick response to my needs. many thanks EADA

The service was excellent and the outcome was way above my expectations, so extremely pleased and would highly recommend EADR.

From initial contact to receiving my fully recovered data the service was next to none.

Friendly, professional and always kept me up to date with progress.....and ultimately able to recover all of the sentimental data I though I had lost forever.

A very professional service, whereby everything was clearly explained in advance of the work being undertaken. The recovery of data from a damaged external "passport" drive was beyond my expectations, so what could have been a disaster requiring countless hours of re-creating files was avoided. These people certainly know what they're doing and are a delight to deal with. My company will now also use EADR, should the need arise.

The whole process was dealt with by post and very smoothly. EADR managed my expectations and explained everything clearly, eventually recovering all my data and saving me a great deal of work.

From the moment I was first referred to EADR by a friend, I was bowled over by how polite, communicative and fair EADR were. These are the things I put first in my own business, which aren't hard, but rarely done, none the less.

Nothing to complain about. Even a friendly face-to-face collection and drop off of my 5 drives. I recovered data from the most important one to begin with, but know I'll be back for more in time when I have the money and the the need finally arises.

I had an external hard drive crash, and the prospect of losing ten years of personal photographs. As soon as I contacted EADR I received a friendly welcome, and after that a detailed diagnosis, prognosis and regular progress updates. A new hard drive arrived with all my photos within a week. Many thanks for such an excellent service.

- Fantastic Communication
- Fast Service and Delivery
- Much much more affordable than other recovery specialists

Overall I am really happy with the service they provided at EADR and I would recommend them to everyone!

A quick turn around and everything recovered. I have no hesitation in recommending Eadr.

The service was first class from my intial call to them to getting my data restored. I was kept fully advised at every stage and both Steve & Alison were a pleasure to deal with.

I would highly recommend them - Fantastic.

Diligent and professional service! Within 24 hours I had files returned from a broken USB memory stick.

I would not hesitate to recommend your services to colleague or friend.

I was surprised at the best value as I had received quotes for £300+ and your services were under £50.

Thank you

EADR couldn't do enough to help

Many thanks for an efficient and very quick service in recovering data "lost" on a variety of inaccessible drives. We have already made use of some of the data we thought we had lost completely.
If needed I will be very happy (and confident) to use you in the future and to recommend others to utilise your service.

Hello,

Thank you for your service, the hard drive arrived last week and I have now had the opportunity to try the disk. I reinstalled it in the original computer and it was immediately shown with all the files (as far as I can tell) exactly as they were. I have now copied all the files off as well and open several including the ones which were important and they all opened fine. I had a assume at best at least some of the files would be corrupted if the drive was accessible due to the lost sectors you mentioned but "so far, so good".

Thank you for the excellent, prompt, affordable services it is very much appreciated.

We have used EADR several times for data recovery on behalf of our Clients. Steve and Alison have always been nothing short of helpful and professional. EADR understand the urgency of recovering lost data and we would unreservedly recommend EADR for any data recovery or hard drive rebuild work.

We have been dealing with the friendly bunch at EADR now for a few years, and it is safe to say, that I wouldn't trust anyone else to do such a perfect job. Our clients love the fact that we can offer such a streamlined service, and it's all thanks to these guys!
We are kept in the loop of communication constantly, and so are our customers. Not one has had a bad word to say about the level of service that they have received. They are priced very competitive and are far cheaper than many "big" recovery firms.
If you use EADR you will not go wrong. Top customer service, great price, they know what they're doing, and lovely folk too!!

We know we are in safe hands when we need to send hard drives in to be recovered -
From start to finish you are kept informed via really friendly staff.. to put it simply - it took ages to find a company we could trust, and we wouldn't ever use anyone else! :)
if Carling made data recovery agencies.. it'd be exactly like EADR :)

That was a great service, very quick response, no delays, though a bit expensive (but that's my own fault not backing up on time:) All the important data from my damaged hard drive were recovered.
Thank you, guys, really appreciate that

A more patient and professional service would be impossible to find. Excellent customer care and the team are the best I've ever come across. I would have no qualms about recommending them to others and they will definitely be more first choice for any data issues.

EADR save the day again. They are so helpful, and nothing is too much for them. I sent a hard drive to them on Tuesday night, the safely recovered data was back to us by Friday! Incredible service, and much thanks to Alison for all her efforts

Hello I would just like to thank you so so much for sorting out the broken pen drive that had my sons uni work on .It was bought to you on the Monday that the work had to be handed in ,with one stressed out son !!! and all work was retrieved and sent back to him by lunch time so he could then hand it in on time , Brilliant !!! once again we would all like to thank you for your help and how the matter was delt with so fast and efficiantly.We would defiantly recommend you to others and its nice knowing you are there !!!!! well done eadr !! many thanks

What an amazing service – I thought I had lost everything but Alison and Steve saved the day and recovered everything. Their service is second to none – they walk you all the way through and within a week I had everything back. Thank you guys

Thanks for your great service and skills……it was nice visiting your offices Steve ……waww!!!! what equipment you have no wonder you are so good!!….great service thanks again

Hi Steve,
I can confirm that we have received the data back. Thank you for the speedy recovery of the data.
It was pleasant doing business with yourselves.

Dear EADR (Steve)
Thank you very much for the hard drive data recovery service that you fixed promptly.
My till system is working perfectly and now it would save my company £££ on new software.
I would strongly recommend EADR to others in the same situation as I was as the software that was recovered is no longer available.

These guys are at the top of the game, they beat the cometition hands down in terms of communication and service, not to mention the work they do and they details they provide along the way, worth every penny. The only company I even seriously considered. Perfect from start to finish.

Posting the drive, recovering it, and having the files back on my desk was less than 48hours which is incredibly impressive.
Service was great, really helpful and really professional.

The service has been more than excellent and much aided by very efficient communication. It is nice to find a business with sound values and friendly service. Thank you EADR you have been of great help and your service has been much appreciated

EADR is in a league of its own in its industry. I contacted several companies that all issued fantastic promises, but were let down by a quick google search about them, I was pointed in the direction of EADR.
My drive was in a fairly bad condition, but they managed to get almost all the data I needed. They did this very quickly, kept me fully advised of cost, and sent back the recovered data very quickly.
There are so many false reviews on the internet and you really don't know who to trust. If you are looking at EADR and are unsure, please PM me and I will answer any questions.
It is a shame there are only 5 stars I can give them.

I cannot recommend these guy highly enough!
My external drive decided to die on me. I thought I'd lost all my work, music, other backups. But Steve worked wonders and got 99.99% of data back! At incredibly reasonable cost and all in double quick time!
Thanks guys you're life savers!!!!

After bending my memory stick and thinking I'd lost all of my important university work I found Steve and Alison at EADR and I couldn't be more thankful! Dropped stick off and Steve had worked his magic within the same morning and managed to retrieve all my data perfectly, saving myself and my mum a 3 hour trip to Warwick to rewrite my work! Couldn't be more happy with their service, a very friendly welcoming place and would highly recommend to anyone in need of help. Thank you again, truly amazed by what you did!

These guys a truly amazing, I thought I have lost all of my work for both of the businesses after our HDD stopped working. They received our drive on Thursday and I got my essential files emailed to me Friday morning and the rest came in a new HDD the following day. Steve and Alison has been nothing but professional with the whole process. Thank you ever so much. We shall be highly recommending you to others.

Ever since I first took up digital photography in 2001 I had religiously backed up all my images… until 2006 when a new laptop with a much larger hard drive changed my routine. No need to back up now as I could keep all my images in one place! All went well until recently when I bought a new laptop again and decided to transfer my many thousand images to it, only to find that my old Hitachi Travelstar hard drive which held all my images had failed and was no longer accessible. DISASTER!!

After receiving a few scarily expensive quotes from national data recovery companies I found EADR, a local data recovery company who gave me a very competitive quote and were confident, after examining the drive, that they could recover the data for me.

They certainly lived up to that promise as they have quickly recovered all of the most important images and many, many more which I had lost hope of seeing again.

My grateful thanks go to Steve and Alison for their friendly and professional attention to my case and I have no hesitation in recommending their services.