What do our customers say?

I was referred to Alison and Steve at East Anglian Data Recovery Services by another company that were unable to help me recover my data after my hard drive stopped working and was wiped. I felt pretty hopeless at this point and thought my data was gone forever. Alison and Steve were incredibly professional at all times and very responsive. They always kept me updated on the process of my case. They were able to recover all my family photos spanning years, for which I am so grateful. They offered me a payment option so I was able to spread the cost. I would highly recommend them, especially as data recovery is such a gamble and a risk. In the nicest way possible, I hope I do not need their services again, but if I do, at least now I know where to go and wouldn't go anywhere else :) Thanks Alison and Steve.

★★★★★ Francesca Guy, 3 weeks ago

Both Alison and Steve were super helpful in the data recovery of some photos from an old computer hard drive. I dropped the disks off and the data was extracted and put onto a new drive within a week. Great email communication along the way.

★★★★★ Molly Potter, a month ago

EADR provided a most fantastic service in the recovery of my valuable memory stick
A very professional and prompt service
With regular updates from Steve & Allison

Thank you EADR would recommend your service without hesitation

Rob Millward

★★★★★ Rob Millward, a month ago

I discovered EADR after my external hard drive of 7 years finally bit the dust. It contained the vast majority of my work, so I was initially a little worried about the chances of recovery, but from start to finish EADR were extremely helpful, professional and friendly. I sent it off to them, and after paying the inspection fee, I received a detailed explanation of everything that was wrong with the drive. It was a huge relief to see that although the damage was extensive, there was still a chance of recovery!

Soon enough, I was elated to receive a listing of the entire drive to confirm, and there were only a couple of files that had errors. The bill definitely wasn't cheap and I had to split it across a couple of months, but when you factor in the work they did and the fact it included a brand new drive, I'd say it was worth every penny. My drive was 1TB, but it was full to the brim of data so they recovered it onto a new 2TB drive which I could continue using regularly.

The drive arrived safe and sound, and it's clear EADR handle everything with professionalism and care. The box included some courteous bonuses that topped it off for me! It was emotional having all my files back, and I've been going through them and making physical backups to ensure it doesn't happen again.

I can't recommend EADR enough! They've provided the greatest customer service I've experienced thus far, and they've double-checked everything before going ahead. Many thanks :)

★★★★★ Presley Peters, a month ago

When my external hard drive broke, I initially contacted a company in Bristol for repairs. However, their staff were arrogant, their explanations were vague, and the estimated cost was very high. I decided not to proceed with them and instead reached out to another company. The representative there told me they couldn't fix the issue and recommended I contact EADR.

From the beginning, EADR’s communication was polite and friendly, and their explanations were very clear. When I asked about the cost, they provided straightforward and transparent answers, which helped me feel I could trust them. On top of that, their pricing was much more reasonable compared to the first company.

In the end, EADR successfully recovered the data from my broken hard drive.
I’m very satisfied—not only with their technical skills, but also with their professional attitude and fair pricing.
If I ever have hard drive issues again, I’ll definitely contact EADR first.

★★★★★ i yamaguchi, 2 months ago

I cannot thank Alison and Steve at East Anglian Data Recovery Services Ltd enough for recovering tens of thousands of photos for me, from a very old hard drive that had given up working!
Photos are incredibly important to me and I had over a decade's worth of memories stored on the hard drive, meticulously organised, only to have it fail and deny me access to them!
When a local firm could not clone the drive, they suggested EADR and I made contact. Alison was replied that same day and I was impressed with the process she described, so sent the hard drive off with everything crossed!
Alison and Steve kept me updated every step of the way and, while this recovery ended up being at the more expensive end of the scale, I trusted them and it was worth every penny to have my photos back!! Each stage was explained to me and I could have had the hard drive back at any time - they didn't ever do anything before making sure I knew of the price and any risks.
EADR are not only professional, but they are friendly and their communication with the customer is perfect! I would thoroughly recommend their services and am so grateful to them.

★★★★★ Zoe Antrim, 2 months ago

A corrupted external hard drive with 20plus years of photographs stored in an Apple Photos Library was significant only to me. EADR handled my issue with professionalism and efficiency. Never raised my hopes up too much and always realistic in what could be achieved. I needn’t have worried everything recovered. Yes, costly to achieve but the work involved is both time consuming and needs expertise! Thanks so much- I'm mightily relieved and yes, I’ve made lots of backups this time!!

★★★★★ Mike Edgecombe, 3 months ago

Alison and Steve came recommended by a local company in the East Anglia Area.

I had a 1TB of data corrupted on a hard drive that was absolutely critical to my work and was therefore paramount I tried using a company to recover the data.

Both Steve and Alison talked me through the process, keeping me updated along the way.

All data was recovered successfully and I left a very happy customer.

Excellent work.

★★★★★ Dave (Brick), 4 months ago

I managed to recuse a very melted lap top from our house fire. When I retrieved the hard disc I really did not hold out any hope of getting any information, but hey presto I receive a hard drive with all the information restored to it. Excellent services. Thank you so much.

★★★★★ Gilly Foulds, 4 months ago

East Anglian Data Recovery Services were recommended to me after I was told that I would not be able to retrieve any of the data from my very old computer, as it had crashed and would not turn on. Having contacted them via email, I received a telephone call, and was given all the options regarding retrieving my data very clearly. I sent the hard drive, and within 2 days of them receiving it, I was contacted to inform me that they had managed to save my documents, and everything from my old desktop. I received emails and telephone communication keeping me informed throughout the process. I am thrilled with the outcome, and would have no hesitation in recommending them to anyone needing this service. Thank you so much Alison and Steve

★★★★★ Eva H, 4 months ago

Steve and Alison provided an excellent, efficient service in retrieving what I thought was completely lost data from my corrupted Seagate hard drive, which contained over 20 years of photographs from many trips around the world! I was informed of progress every step of the way in a polite, efficient and courteous manner, and both Steve and Alison were an absolute pleasure to deal with. Thank you so much for the recovery of all my precious photographs! Cannot recommend this company highly enough to anyone who has lost important data that needs recovering.

★★★★★ Caroline Greenhalgh, 4 months ago

Very good service. Alison always very professional, and Steve worked his alchemy to completely recover important items from an apparently dead external hard drive. Not cheap as others have said, but I don't mind paying for a service as good as this.

★★★★★ Robert Say, 4 months ago

Thought I had lost all data as my PC literally died and I couldn't access anything. We sent the hard drive off to EADR Ltd so see if anything could be recovered. The service was outstanding and they managed to recover ALL of my lost data! Would definitely recommend EADR Ltd!!!

★★★★★ Tracy_manns, 4 months ago

I am writing to express my heartfelt gratitude and provide an enthusiastic recommendation for your exceptional data recovery services. My experience working with your small but highly effective two-person team has been nothing short of outstanding from start to finish.

When I first reached out to you with my data loss crisis, I was distraught and feared that years of irreplaceable personal and professional information might be lost forever. Alison, who handled customer service, responded with empathy and professionalism that immediately put me at ease. Her clear communication and patience in explaining the process were truly appreciated.

Steve, your technical expert, showcased an impressive level of expertise. The entire recovery process was handled with utmost care and transparency. Steve kept me informed at every stage, explaining complex technical issues in terms I could understand. His commitment to the task and technical prowess in recovering data I thought was lost were remarkable.

What impressed me most was not just your technical skills but also your integrity. You were honest about the possibilities and potential outcomes, never making promises you couldn't keep. This honesty, combined with your evident expertise, gave me confidence throughout the process.

The results speak for themselves. Steve managed to recover nearly all of my critical data, including irreplaceable family photos, important business documents, and personal projects. The relief and joy I felt when I saw my files again are indescribable.

Your pricing was fair and transparent, with no hidden costs or surprises. Alison was clear about the costs involved from the outset, and the value you provided far exceeded the cost of your services.

I wholeheartedly recommend your company to anyone facing data loss issues. Your combination of technical expertise, personalized customer service, and integrity sets a new standard in the industry. It's truly impressive how your small team delivers such high-quality service.

Thank you once again, Alison and Steve, for your outstanding service. You've not only recovered my data but also earned a loyal customer for life. Your dedication and expertise make your small firm stand out in the best possible way.

Sincerely,
Artur

★★★★★ Artur Wąsikiewicz, 4 months ago

Efficient service, retrieved almost all (99%+) of the data on my failed drive. Kept me informed of progress throughout. Reasonable price for the work done. Nice people to deal with.

★★★★★ Mike Holland, 4 months ago

An efficient and quick service.

This is just what you need when you’ve lost data due to a computer collapse for whatever reason. I found Alison and the team swift to respond, professional- they knew what they were doing and very helpful on the phone and email. A rare experience and great when in a stressful situation such as your computer dying on you. Recommended.

★★★★★ Miranda Pye, 5 months ago

EXCEPTIONAL SERVICE !!! The outstanding yet reasonably priced service I received was worth every penny I spent.
EADR Limited offer a transparent , thorough and tailored service. EADR is truly synonymous with the slogan ' it does exactly what it says on the tin '
Alison and Steve were upfront about what was on offer from the very start. No hidden surprises.
They were extremely detailed in the highly methodical approach to which they provided service. A service which put the customer at the forefront.
The Pay - By - Instalment option made all the difference as it made it possible for me to spread payments over a number of months.
EADR came highly recommended to me . In that spirit and without a moment of hesitation I would gladly and even strongly recommend them to anyone. The service speaks for itself.
EADR Limited is a customer driven company with great promise evidently poised to go places.

★★★★★ YORUBA FIRST, 5 months ago

Alison at East Anglian Data Recovery Service Ltd was recommended to us as we were unable to retrieve our back up data from a Seagate Drive. We sent the drive to them and received a speedy reply. The drive was checked to see how likely it would be to retrieve this process was very quick, we were given the results and went ahead. All through this process we were kept fully informed of what was going on. It was all done very quickly and I could not recommend them highly enough. Very efficient, good communication and decent price. Brilliant company

★★★★★ Sam Jacobs, 5 months ago