What do our customers say?

I had an external hard drive which wasn't powering up properly and my local computer expert said it was a bigger problem than he could solve and recommended EADR. From the very beginning they were very transparent with what it might involve and how much it could cost. As such there were no nasty surprises. The work was carried out far quicker than I expected and I now have full access to a huge number of treasured family snaps which would have been lost forever otherwise. Worth every penny.

★★★★★ Ian Hooper, 2 years ago

A very easy company to deal with and super efficient!

★★★★★ LV Bespoke, 2 years ago

So reassuring to find a company that does what it says in an efficient and friendly way.

Alison was so helpful in fully explaining the process and Steve in explaining the technical issues associated with my failed drive.

I was kept informed of each stage of the process and it was within my control as to proceed or not.

The recovered data had no monetary value but the return of my library of photos and documents is priceless.

I have no hesitation in recommending EADR to anyone who needs help in recovering data lost either through hard ware failure or operator error.

A massive thank you to all at EADR.

★★★★★ Roger Wotton, 2 years ago

Did the rounds using a few others, but wish I had found EADR sooner. 20+ years in the trade, so I know a good company when I see one. Super friendly, totally reliable and what they don’t know isn’t worth knowing.

★★★★★ Matt - Folkestone Laptop Repairs, 2 years ago

Had given up hope on recovering family Photo’s and documents until recommended to give eadr a try. They kept me up todate from receipt of hard drive and their progress. Explained what issues they found and then a file with recovered data to check. I felt part of the team and fully informed throughout. Once completed completed files photo’s returned all within a week. Where do you get service like that these days? its very rare. Photo’s seem so much sharper now.

I have no hesitation in recommending you give them a try,complete confidence they will look after your data etc and get it back if they can. Jon

★★★★★ Jon, 2 years ago

I was referred to your company after my local data recovery company were unable to rescue my data. Having posted my USB stick with twenty years of files on it, the service and quality of work were worth more than five stars. Information on progress was provided throughout and in terms easily understood. The speed was amazing and I would recommend EADR to anyone. First class.

A GREAT BIG THANK YOU

★★★★★ Elaine, 2 years ago

Felt like my life ended when my harddrive containing basically all my girls videos and photos, dropped on the floor. My heart sank when the drive come up with an error on my laptop.

I was told my few family and friends I had lost the files forever but luckily I found this company.

Really didn’t think I would get my photos and videos back until EADR worked on it for several weeks finally returning 100% my files to me. WOW!!!!

Thanks so much for all the help.

★★★★★ Sean O'Neill, 2 years ago

I had a good experience with EADRS. They recovered important data efficiently. They communicated well through all of the process. I now don't have to type a years worth of documents. Totally recommend.

★★★★★ Claire Vinters, 3 years ago

A massive thanks to Alison & Steve at EADR for recovering 10 years worth of irreplacable family photos & other files from a dead external drive. The service levels, communications & responsiveness has been outstanding & fully deserving of 5 stars!! No hesitation in recommending EADR at all.

★★★★★ Dave Appleby, 3 years ago

Alison and Steve were absolutely great at understanding our predicament with our family's network drive that failed. Within a couple of hours from them receiving the faulty hard drive, Steve sent me a very detailed report on the analysis of the hard drive. He detailed options of how they can retrieve the data etc, which made me feel part of the process. They received the hard drive on Thursday afternoon, shortly before they shut and by Saturday morning it was all done, data retrieved, repaired and copied onto a new external drive. I rate Alison and Steve extremely high and would highly recommend them, anytime to anybody who needs their expert services. Both are very friendly on the phone, very empathetic and explains very highly complicated equipment and systems in layman's terms. Definitely my best customer service experience to date. Thank you Alison & Steve.

★★★★★ Nico Stroh, 3 years ago

Steve and Alison were professional, courteous and honest from start to finish. I had several major issues with an external HDD, but they were able to recover almost all data and get this back to me on a new and encrypted device. The whole process was very quick and I was kept informed throughout. Though no one likes the thought of losing their data, I would definitely seek out the expertise again. Thank you EADR!

★★★★★ William Emmens, 3 years ago

Great service for my partner, very professional.

★★★★★ Sharon Worofka, 3 years ago

The team did a quick and thorough job of recovering the data from my failed hard drive, and kept me regularly updated during the process. It all went very smoothly and I would recommend them to others

★★★★★ Katy M, 3 years ago

When my portable hard drive suffered sudden mechanical failure I was directed to use EADR by my usual computer/software tech.
I wasn't disappointed and, after a number of repair attempts, Steve and his team came through with data recovery which was transferred onto a new portable drive.
Alison is very approachable and helpful both on the phone and email and I would certainly recommend using EADR for all your data recovery requirements..

★★★★★ Morris McKay, 3 years ago

I am really impressed with Steve and his team - within a few days they were able to retrieve all the data from my hard drive after other companies had failed to do so (one specialist company had even been trying for several years!). Steve was also great at keeping me updated, explaining the recovery process and ensuring I was happy with the data recovered etc. Consequently I would definitely recommend East Anglia Data Recovery; particularly for complex “legacy” cases like mine as EADR were great to deal with and I’m so happy to finally get my data back - thank you!

★★★★★ Rebecca Scott, 3 years ago

A massive thank you to EADR for their efficiency and professionalism in dealing with the recovery of my data. From the moment I spoke to Alison on the phone, to the return of my data, I have felt reassured and completely informed at every stage.

A week ago I sent my external hard drive off, fearing the worst and now, I have access to all my files again - a lifetime’s work of research and hours and hours of time that could never be replaced if it was lost. I so wish I had found you sooner as I could have saved myself a lot of angst and worry!

With all good wishes and my sincere thanks for the wonderful service I have received throughout. Thank you!

★★★★★ Karen Van Coevorden, 3 years ago

I can't thank them enough. A disasterous loss of data when my PC died was rescued by the wizardry of Steve and the calm demeanour of Alison. All against the clock too, as I had an urgent deadline. I would recommend them wholeheartedly.

★★★★★ Patricia, 3 years ago

Great service, if you require data recovery then this is the place to go to! Nothing was too much trouble. Highly recommended.

★★★★★ Duncan Smith, 3 years ago