What do our customers say?

Don't just take our word for it - read genuine reviews from our customers to see what it's like to work with an award-winning data recovery company.

EADR successfully retrieved all my lost data on my external hard drive. I was extremely happy with the service I received, it was a quick and professional process and I would highly recommend this company. Thank you, Steve and Alison.

★★★★★ Elaine Haughton, 14 Mar 2024

I enjoy tinkering with computers and had setup a home server to use for all our family to use as well. Storing all our family photos and home movies on.

After a stupid blunder by myself, I had managed to blow one of the PCBs of one of the hard drives. The whole system was down and all our memories gone.

One phone call to East Anglian Data Recovery, put me more at ease. Explaining my situation and they offered advise without ever being pushy.

I sent the drive to them, and had a very quick response to acknowledge them receiving the drive. I was sent regular updates about the process and within a day or two, the issue had been found and a plan put in place.

They offered different options and gave me all the information I needed to make a decision. I decided to go for a new drive and full data extraction after the initial drive had been repaired.

The drive was returned in a timely manner with a secure method of delivery, meaning the drive could be delivered to me and only me. I was also offered additional advice, if I needed it, to get the server back up and running. And it was as simple as plug and play and I was back up and running with all our family data back available.

From friendly service to quick, effective and surprisingly affordable costs. I cannot recommend East Anglian Data Recovery enough. I hope we are never in this situation again, but if we are I know exactly who I will be going to.

Thank you again and again

★★★★★ Peter R, 14 Mar 2024

I needed to try and recover data from a failed hard drive and my local computer repairer only uses this company, who were thorough in their work and detailed in all their communications, keeping me informed of progress. They were fast but also comprehensive, and returned the recovered data the next day after the job was completed. Highly recommended, hopefully won't need them again but would not hesitate to do so if needed

★★★★★ Peter Duxbury, 8 Mar 2024

We used East Anglian Data Recovery Services Ltd recently to retrieve our data from a damaged hard drive. The service was excellent. They communicated with us throoughout the whole process. Kepping us up to date with there timeline and progress. Couldn't recommend them enough.

★★★★★ Max Leveridge, 4 Mar 2024

I had a hard drive which I had been unable to use due to formatting problems for several years. I had gone through several other ways of recovering but no luck when someone recommended East Anglian Data Recovery Services. They were professional, efficient and managed to get all my data back. They provided such detail and always offered the opportunity to chat with them and ask questions so you could feel confident in entrusting them with your data.
Would totally recommend. If you're unsure drop them an email and I'm sure they would do all they could to help.

★★★★★ George Porter, 22 Feb 2024

I had a network drive that had failed, and tried with my local computer shop to see if they could recover the data. They couldn’t, but gave me a leaflet for EADR. I was sceptical at first, having never used a service like this before, but 20hrs worth of photos were on the drive, so needed to give it a go. I called them and Steve was extremely helpful on the phone, and gave me full confidence to proceed with sending my drive to them for them to assess and let me know what could be done. I sent the drive recorded delivery, and received an email to say they had received it, and set up a reference number straight away for the job, and I immediately felt confident about the professionalism and friendliness of the company. Within 48hrs, Steve had assessed the drive and sent me a VERY detailed report, and what needed to be done to start the recovery process. He also detailed any costs that I would incur, even though they have a no recovery no fee promise in place, I did have to purchase a donor drive for the work to start, as mine had seized, and need parts to get the drive working to recover the data. After approx. a week, during Christmas 2023, I was sent an email with a file attached with ALL my pictures recovered, and to check all were there, before they proceeded to copy them on to a new drive ready to be returned to me. I was absolutely over the moon to have all my photos back, from the last 20yrs. I have since learned my lesson, and have several back ups now, but their service was outstanding. The Steve and Alison were extremely helpful, and Steve’s knowledge of the drive and repair needed was second to none. I would definitely recommend their service to family and friends in the future. Thank you.

★★★★★ Tim Gardner, 21 Feb 2024

We were referred to East Anglian Data Recovery Services Ltd by our local computer repair shop in Lowestoft (Northbridge) and had our failed hard drive delivered to EADR by 1pm next day. The drive was assessed and a recovery estimate made that day and approx 98% of the files were recovered successfully next day. We were kept up to date very promptly throughout the process. Highly recommended.

★★★★★ Peter Dobromylskyj, 19 Feb 2024

East Anglian Data Recovery helped to get my long lost photos back from my faulty hard drive. Both Alison and Steve were very helpful and they kept me informed about every step of the recovery process and offerend different payment options. Steve continuously kept me informed about his findings and answered all of my questions. My photos were brought back to me in only a week’s time. I can only recommend East Anglian Data Recovery’s services for anyone with similar problems.

★★★★★ Brigitta Béni, 17 Feb 2024

I cannot thank Alison and Steve for all their help in restoring the data on my damaged laptop hard drive. From the first phone call to the collection of the portable hard drive with my fully restored data I was impressed with their professionalism and keeping me regularly updated on the progress of the task. From dropping off the corrupt hard drive, where Alison stood outside the premises as I had trouble locating it, to picking up the repaired item took 3 days. A huge thank you to you both for repairing what I thought I had lost and long May your business flourish.

★★★★★ Bruce Baillie, 16 Feb 2024

I had a portable external data drive which had failed and EADR was recommended to me, they have been great from start to finish. They keep you updated with the progress. They quickly sent a quote, advised what they needed to do and then quickly retrieved the data. Everyone I spoke to was friendly and helpful, I recommend them, thank you to all the team for all your help an for sorting so quickly.

★★★★★ Katie Davies, 18 Jan 2024

Highly recommend

Steve and Alison

Have been my go to for years for data recovery issues, Always great service and great results, highly recommend giving these guys a go.

Paul (Gadget Repair Centre)

★★★★★ paul dean betts, 8 Jan 2024

We had an issue with an external hard drive which had lost power and wouldn’t read. It had everything from important business documents to precious family photos so we’re looking for a professional company that could help recover everything and that we could trust. We were given EADR‘s name by a local computer repair shop and from first contacting them had first class service and a new hard drive with everything restored back within a few working days. I was kept well informed throughout the process and the whole experience was excellent. I would definitely recommend using this company and would definitely use them again.

★★★★★ Vicki Horspool, 29 Sep 2023

If your lost data is a problem, EADR is the solution. Ask them questions then make up your own mind. I did.

Data recovery really is a specialist service and as much as your local “we fix every PC and laptop” might be very good at what they do, you wouldn’t want them to work on a hard drive any more than you’d ask a GP to perform brain surgery on you.

I have used EADR twice now- the first time to repair an impact damaged drive and unreliable USB stick and more recently to repair a liquid damaged hard drive. In the former case I got back over 95% of data and in the latter, 100%.

If you have not used EADR before then you’ll have the same problem I did the first time I needed help- you’ll see dozens, maybe hundreds of sites all promising this, that and the other. Undoubtedly some of them will also be very good, but most aren’t. Most (and I write from experience) are no more than general PC repairers who think they understand. EADR really know their specialist area to the finest possible levels and I would not trust anyone except them with such sensitive data. Ever. Give them a call, ask questions and they’ll give you the honest answers then it’s up to you what you do.

★★★★★ Derek S. Taylor Britannia Bus Ltd, 14 Sep 2023

Outstanding service!!

My partner was trying to upload his pictures from a recent zoo trip and it wasn’t working so he put his SD card back in his camera. However, when he turned his camera on the message ‘format card’ appeared and none of his pictures were showing. I contacted EADR after finding there details on a Google search to see if they could help. From the first email/phone communication they were so friendly and reassuring. I decided to drop the card in with them and in less than 24 hours they confirmed that there was a 98% chance the pictures could be saved. After confirming I wanted them to go ahead they emailed me a list of files they had managed to save and answered all my questions when I called to clarify a few details. Within 48 hours of me dropping the damaged SD card off with them I was back to pick up the recovered images and all were saved in great quality. I cannot fault the service I received from EADR, they were quick, efficient and so very helpful along the way. Will definitely use in the future for any recovery needs!

★★★★★ Susan Siebold, 10 Aug 2023

I can’t remember ever dealing with a firm that has better customer service than ‘East anglia data recovery’ , our hard drive had completely failed and you guys managed to recover all the necessary documents and your communication with us was excellentisimo!

Thank you so much for your excellent service, all wonderfully marvellous!

★★★★★ James Howard Jones, 2 Apr 2023

Precious data recovered

Another company had tried to recover some very precious data from my damaged external hard drive, without success. They recommended EADR. From the minute I contacted them, they were wonderful!! Explained everything very clearly, gave me different options of things to try with different price ranges, kept me up to date with progress and what else could be done. I really couldn’t have asked for anything more. This is not a cheap process, but I guess it depends on what value you put on your lost data! For me it was well worth it to get back what we had lost. Thank you, thank you, thank you. Having a forensic accounting background, I knew someone would be able to retrieve it, I am so glad I found EADR!! 100% recommend.

★★★★★ Claire Louise Udall, 15 Oct 2022

Precious data recovered

Another company had tried to recover some very precious data from my damaged external hard drive, without success. They recommended EADR. From the minute I contacted them, they were wonderful!! Explained everything very clearly, gave me different options of things to try with different price ranges, kept me up to date with progress and what else could be done. I really couldn’t have asked for anything more. This is not a cheap process, but I guess it depends on what value you put on your lost data! For me it was well worth it to get back what we had lost. Thank you, thank you, thank you. Having a forensic accounting background, I knew someone would be able to retrieve it, I am so glad I found EADR!! 100% recommend.

★★★★★ Claire louise Udall, 15 Oct 2022

These are the people to go to.

I can only echo and re-echo the previous reviews. Having used a ‘recommended’ local data recovery person who kept my storage device for 2 weeks only to be told (after several telephone calls) that it was not recoverable and did I want it destroyed – thankfully I did not opt for that – I did more research and found EADR. I rang and spoke to Alison who was so relatable and professional I felt that these were the people to go to. Because the storage device had been returned to me out of the case I wanted to deliver it personally to EADR and although it was quite a drive it was well worth it to meet Alison in person who explained the whole procedure and true to her word I received email updates that afternoon and by the morning received an email listing the data they had recovered which was astounding as everything was there! I met Steven when collecting the new storage device which confirmed my belief that this is a good team. Super super company to deal with and I would advise you all to make them your first port of call. PS: I am not a professional nor a business just a person with a hobby who has data going back years; so the help and advice given is for everyone without making you feel stupid!

★★★★★ Lesley Lee, 6 Oct 2022

Get in touch

To find out if we can help recover YOUR data, call us on 01953 667 977 or email us at info@eadr.co.uk to arrange an inspection of your faulty device. We will be able to provide you with a no-obligation quotation within 24 hours of receipt.