What do our customers say?

Felt like my life ended when my harddrive containing basically all my girls videos and photos, dropped on the floor. My heart sank when the drive come up with an error on my laptop.

I was told my few family and friends I had lost the files forever but luckily I found this company.

Really didn’t think I would get my photos and videos back until EADR worked on it for several weeks finally returning 100% my files to me. WOW!!!!

Thanks so much for all the help.

★★★★★ Sean O'Neill, 4 years ago

I had a good experience with EADRS. They recovered important data efficiently. They communicated well through all of the process. I now don't have to type a years worth of documents. Totally recommend.

★★★★★ Claire Vinters, 4 years ago

A massive thanks to Alison & Steve at EADR for recovering 10 years worth of irreplacable family photos & other files from a dead external drive. The service levels, communications & responsiveness has been outstanding & fully deserving of 5 stars!! No hesitation in recommending EADR at all.

★★★★★ Dave Appleby, 4 years ago

Alison and Steve were absolutely great at understanding our predicament with our family's network drive that failed. Within a couple of hours from them receiving the faulty hard drive, Steve sent me a very detailed report on the analysis of the hard drive. He detailed options of how they can retrieve the data etc, which made me feel part of the process. They received the hard drive on Thursday afternoon, shortly before they shut and by Saturday morning it was all done, data retrieved, repaired and copied onto a new external drive. I rate Alison and Steve extremely high and would highly recommend them, anytime to anybody who needs their expert services. Both are very friendly on the phone, very empathetic and explains very highly complicated equipment and systems in layman's terms. Definitely my best customer service experience to date. Thank you Alison & Steve.

★★★★★ Nico Stroh, 4 years ago

Steve and Alison were professional, courteous and honest from start to finish. I had several major issues with an external HDD, but they were able to recover almost all data and get this back to me on a new and encrypted device. The whole process was very quick and I was kept informed throughout. Though no one likes the thought of losing their data, I would definitely seek out the expertise again. Thank you EADR!

★★★★★ William Emmens, 4 years ago

Great service for my partner, very professional.

★★★★★ Sharon Worofka, 4 years ago

The team did a quick and thorough job of recovering the data from my failed hard drive, and kept me regularly updated during the process. It all went very smoothly and I would recommend them to others

★★★★★ Katy M, 4 years ago

When my portable hard drive suffered sudden mechanical failure I was directed to use EADR by my usual computer/software tech.
I wasn't disappointed and, after a number of repair attempts, Steve and his team came through with data recovery which was transferred onto a new portable drive.
Alison is very approachable and helpful both on the phone and email and I would certainly recommend using EADR for all your data recovery requirements..

★★★★★ Morris McKay, 4 years ago

I am really impressed with Steve and his team - within a few days they were able to retrieve all the data from my hard drive after other companies had failed to do so (one specialist company had even been trying for several years!). Steve was also great at keeping me updated, explaining the recovery process and ensuring I was happy with the data recovered etc. Consequently I would definitely recommend East Anglia Data Recovery; particularly for complex “legacy” cases like mine as EADR were great to deal with and I’m so happy to finally get my data back - thank you!

★★★★★ Rebecca Scott, 4 years ago

A massive thank you to EADR for their efficiency and professionalism in dealing with the recovery of my data. From the moment I spoke to Alison on the phone, to the return of my data, I have felt reassured and completely informed at every stage.

A week ago I sent my external hard drive off, fearing the worst and now, I have access to all my files again - a lifetime’s work of research and hours and hours of time that could never be replaced if it was lost. I so wish I had found you sooner as I could have saved myself a lot of angst and worry!

With all good wishes and my sincere thanks for the wonderful service I have received throughout. Thank you!

★★★★★ Karen Van Coevorden, 4 years ago

I can't thank them enough. A disasterous loss of data when my PC died was rescued by the wizardry of Steve and the calm demeanour of Alison. All against the clock too, as I had an urgent deadline. I would recommend them wholeheartedly.

★★★★★ Patricia, 4 years ago

Great service, if you require data recovery then this is the place to go to! Nothing was too much trouble. Highly recommended.

★★★★★ Duncan Smith, 4 years ago

I had a broken flash drive and was referred to EADR by my local computer shop. Straightaway I felt reassured that the data on my drive would be handled securely and that the company was trustworthy and reliable. The whole service from start to finish was highly efficient, professional, thorough and friendly. I could relax, knowing that the data on my flash drive was in safe hands. I was kept informed throughout regarding the progress of the work. They managed to retrieve the data that I thought was lost forever. I cannot recommend EADR highly enough. Thank you so much.

★★★★★ Lucy Conn, 4 years ago

When all seemed lost and I was in the mire EADR came to the rescue . I was told by my local computer shop that they couldn’t retrieve anything from my hard drive that had gone faulty as they hadn’t got the technology but they could refer me to EADR who had. Alison talked me through their procedure and steve got on with the task of repairing the drive and retrieving any information that he could.Thankfully he was able to get everything I required. EADR kept me informed at all stages a very professional outfit and i am really greatful to them for their fantastic services in my opinion a small price to pay for what could have been disaster for me. I would definitely use EADR again thank you.

★★★★★ wayne ward, 4 years ago

EADR saved some really important work files and really precious personal files that were all but lost when my hard drive failed and another company hadn't been able to retrieve the data. The whole process was explained comprehensively and the work carried out promptly and very professionally. Very lucky to have been recommended to them, in the nicest possible way I hope never to see them again, but would recommend them to anyone looking to rescue important data.

★★★★★ Hannah Upton, 4 years ago

I was recommended East Anglia data by a local shop when they were unable to recover valuable data from a very old, broken laptop. Alison gave exceptional customer care from my first call outlining the whole process in detail and explaining how I would not be charged unless they could recover the data. I was updated when my hard disk arrived safely and later when a particular part needed to be purchased to be able to repair the disk to be able to attempt the recovery. No promises were made given the age and state of the disk but I was absolutely delighted to be informed that they had successfully recovered all the data. A highly professional and friendly service from start to finish. Communication with the company was exceptional too. Their charges were very. reasonable indeed. Highly recommended.

★★★★★ C. O., 4 years ago

Recommended to me when desperate for help this company proved their worth with a comprehensive and exceptional service. Highly recommended.

★★★★★ Richard Sissons, 4 years ago

I've just had the good news that all my video files, including documentary footage shot over 7 months, have been recovered from an external 3TB drive. The drive had fallen from a desk onto a hardwood floor and was not in a good way. After years of exhorting colleagues to back up regularly, I was the victim of my own stupidity. In over 30 years of working with PCs and all the variants thereof, I had never required "data recovery". An urgent check on the Web and I found a few reputable looking outfits but I was really disappointed with the responses from the "experts" I spoke with. By chance I spoke with a guy, Cormac, in a local company, Crosshaven Computers here in Cork, and he strongly recommended giving Alison in East Anglian Data Recovery Services [EADR]. That call was the best I've made in some time. From the very beginning, there was no hard sell, no "it might be this, it might be that..." - the initial information on what they could do, the potential for recovery or the possibility of loosing data was all discussed in a calm, friendly and reassuring manner. I sent the drive that same day and the follow up documentation within another day or two was excellent. I was kept informed of the processes involved and my nerve wracked phone calls were always met with professionalism and care - a world away from the corporate indifference I had experienced with other recovery companies I had contacted in the days after discovery of the damaged drive. If you have an issue with data recovery and need to get professionals to examine and hopefully find and restore that data, I thoroughly recommend that you contact East Anglian Data Recovery Services - they are people who know their business and care about you, the customer. Thanks again to Alison and Steve at EADR for all their help.

★★★★★ Declan O'Connell, 4 years ago