What do our customers say?

Can’t recommend highly enough - couldn't be happier with the quality of service and experience of dealing with Steve and Alison!

Having discovered my external hard-drive was submerged in an inch of water at the bottom of my bag (owing to a leaking water bottle…ggrrrr) at 4am I got straight onto google, did some research and was lucky enough to come across EADR - I emailed the team and received a response within an hour, which was incredible. Going from complete panic to, ‘there’s a plan’, all due to fantastic customer service.
By 8am that morning my hard drive was in the safe and capable hands of Alison and Steve – from the outset I felt immediately reassured.
They’ve seen it all before – ‘calm in crisis’ doesn’t do them justice.

Their Professionalism, transparency and clarity of information was brilliant and gave me huge confidence that not only my personal data was in the safest place but I was dealing with people that really care about me. 24hrs later as promised, they were able to confirm all data was recoverable, and shared a web link for me to view the information gathered down to an indidual file level, which was amazingly was everything! I couldn’t believe it!

A week after the event I’m just so grateful I came across Alison, Steve and EADR – I’ll be recommending them to everyone.

Thank you again!
Joe

★★★★★ Joe Thomson, 5 years ago

I was provided with the contact details for EADR after I lost the information from a memory stick that i purchased online. it turned out that it may not have been a legitimate memory stick and had become corrupted allowing me to lose valuable work that was very important to me and my business.

EADR were able to find the lost files and transfer it all back onto a new and sound memory stick all within a few days – worth its wait in gold to me for what could have been a disaster !!!

Thank you very much !!!

Would highly recommend.

★★★★★ Melanie jackson, 5 years ago

Huge thanks to Steve and Alison, we thought all was lost when our external drive had failed with years of family photos on it which was a devastating feeling. Alison and Steve from the very start have been helpful, thoughtful, efficient and professional in dealing with our case and were able to retrieve our data for which we are so grateful. Would strongly recommend. Thank you both.

★★★★★ N Deverell, 5 years ago

I had a damaged sd card which had all my holiday photos on and it was unreadable and the lovely people here recovered the data and now I have all my photos back!!communication was excellent by phone and e mail and friendly and all questions answered.very quick turnaround too, less than a week

★★★★★ mrs s akin, 6 years ago

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★★★★★ Karen Fowkes, 6 years ago

We were put in touch with EADR by our local computer shop and I am so glad that we put our damaged external hard drive in their hands!

Everything was explained in detail through out the process with Alison and Steve keeping in constant contact. Fortunately all of our photos and data from over 15 years was recovered. This is an invaluable service that this company provide and I recommend them to anyone in a similar situation.

★★★★★ Jackie Woodcock, 6 years ago

Alison and Steve saved the bacon of a business client of ours who had a hard drive failure. managed to recover most of the data including all the sage accounts files. Steve kept us up-to date thought the process which allowed us to in turn keep our customer informed on the progress of the recovery of their data. Can’t fault EADR and will certainly use again if we have another customer in the same situation.

★★★★★ Daniel Potter, 6 years ago

Brilliantly informative with every step of the recovery. Fully explained the process and was time efficient

★★★★★ Lydia McCudden, 6 years ago

The service I received from initial enquiry to data recovery and courtesy email a few weeks later illustrate the high level of customer service and expertise available at EADR. Would undoubtedly recommend.

★★★★★ Peter Reach, 6 years ago

Five stars are insufficient for this company! When my external hard drive failed I was certain I’d lost 2TB+ of data. None of it was valuable in a commercial sense but, to me, it was priceless: every digital photo/video I’ve ever shot, family history research, music library etc. etc. My first contact with Steve gave me hope that something could be salvaged. In fact, he successfully recovered everything and I cannot ever thank him enough. From beginning to end Steve and Alison kept me updated with progress and have been unfailingly understanding, helpful and professional. I have no hesitation in recommending their services.

★★★★★ Carol Benson, 6 years ago

Having had my laptop looked at by a local repair company they could not recover any of my data but recommended EADR. Following a phone conversation with Steve I dispatched my hard drive on a Friday and over the week-end I was kept up to date by emails on the recovery progress.

By Tuesday of the following week an external hard drive was in the post to me with all of my data recovered. EADR without doubt provided me with great service, advice and kept me up to date every step of the way. I highly recommend them to anyone who needs help in the recovery of lost data.

★★★★★ Alun Devonald, 6 years ago

Steve and Alison were top notch professionals with excellent communication at all times, adhering to all specified expectations.

Highly Recommended!

★★★★★ Mark, 6 years ago

Steve and Alison were both very informative and helpful at all times and retrieved all of my data in a very quick timeframe. The process was so easy from start to finish and I now have all of my important documents.

Thanks again for all your help.

★★★★★ S Williams, 6 years ago

My password protected USB was in two pieces. My local computer shop recommended your service and they contacted you on my behalf. Before I had even got home, less than 5 mins I had received a call from Alison.

Less than 24 hours after receiving my USB Steve had retrieved the data. He was also very patient talking me through the procedure of using a Dropbox.

Thank you for your fast and efficient service. An absolute life saver.

★★★★★ Barbara Martin, 6 years ago

Very pleased with the outcome I received at eadr. Im impressed in how I was treated and I recommend them to anyone unfortunate to need their type of service.

★★★★★ Kenneth Karl, 6 years ago

Great service recieved,everything in order and great correspondence would definitely use again and recommend to others

★★★★★ Andrew page, 6 years ago

We are an IT support company in Somerset and have used EADR for many years. As a referrer of their services, they make it very easy for us to recommend to our clients and when they contact them, we know EADR will be courteous, professional and explain exactly what is involved. For our clients, they receive swift, uncomplicated service at a time when they are usually a bit panicked at potentially lost data. I can’t recommend them highly enough.

★★★★★ Phil Wright, 6 years ago

The service I received was excellent from the start, keeping me informed, ensuring that I understood what would be happening, in easily-understood language.

Any worries I had were overcome and the end result was exactly as we needed.

The process of data recovery and re-installation was easy and successfully achieved.

Thank you.

★★★★★ Nigel Staton, 6 years ago